2. Creating Good Value
Understanding how customers manage their financial lives is the first step in determining which functionality will create value for them.
-- Andy Hernandez, EVP, channels for BBVA Compass, discussing the bank's approach to its online banking redesign.
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio