Web application experience management firm Gomez, Inc. (Lexington, Mass.), announced that BMO Bank of Montreal renewed and expanded its investment in Gomez's Web application performance monitoring solutions. A six-year customer, BMO uses Gomez's on-demand Web performance monitoring solutions to measure the uptime, availability and speed of its public online banking services to ensure that it continuously delivers quality Web experiences to customers. With the expanded investment, BMO will monitor the performance of key touch points that will help to continually improve the online customer experiences for all users, according to the companies.
Employing what it says is the world's largest physical testing network, spanning more than 100,000 global measurement points, the Gomez solution provides BMO with rapid alerts to performance issues in real-time , delivering granular, object-level data that isolates issues and their root causes. Using Gomez, BMO is able to baseline and track performance thresholds, prioritize and escalate troubleshooting when issues occur, as well as manage service-level agreements among its business, IT operations and development/QA teams. "A positive online experience can strengthen brand loyalty, especially banking online. It's not just a matter of speed but confidence in the success of the online experience. In this highly competitive financial services market, BMO's brand must also represent a top-quality online experience and Gomez's Web performance monitoring solution helps us ensure we deliver on that promise," said Bal Sahjpaul, Director of ebusiness, BMO Bank of Montreal, in a statement.
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio