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Banks Leverage New Telepresence Technologies to Enhance Services and Processes

Telepresence and videoconferencing promise to improve customer service, cross-selling efforts, training, and more — but how can banks best utilize the emerging technologies?

A growing number of banks are employing telepresence and videoconferencing technologies to improve customer service, boost cross-selling and facilitate training. Telepresence and videoconferencing can help banks save time and money, and even manage head count, while giving employees, customers and partners a personal, face-to-face experience in real time. How can telepresence and videoconferencing help banks capitalize on revenue-generation opportunities, increase customer satisfaction and optimize operations? What are the requirements and success factors banks should address to maximize the value of their investments in telepresence and videoconferencing solutions? And what are some of the future capabilities that the technologies may offer?

Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio

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