Bank of America and BBVA Compass took the top awards in Javelin Strategy and Research’s annual Mobile Banking Financial Institution study, according to a href="https://www.javelinstrategy.com/news/1454/92/Announcing-Javelin-s-2013-Mobile-Banking-Financial-Institution-Award-Winners/d,pressRoomDetail" target="_blank">a Javelin statement released yesterday. Bank of America earned the Best in Class Mobile Banking Provider award, while BBVA Compass won the Best in Mobile Functionality Award.
All of the top 25 retail banks in the U.S. surveyed in the study now offer mobile banking, up from 63% in 2010, the study found. But BBVA Compass was one of the few institutions in the study (only 4%) that offer the ability for customers to actually sign up for mobile banking using only the mobile channel.
Other winners included Wells Fargo for the Best in Text Banking Award, and a tie between Bank of America and Chase for the Most Complete Alerting Platform Award. The top 5 ranked in the Mobile Functionality Award were BBVA Compass, USAA, Citibank, Wells Fargo and U.S. Bank.