May 04, 2009 ALI Solutions, an Austin, Texas-based provider of event-based analytic solutions, announced a new release of OnQ, which automates and centralizes campaign and policy management while ensuring call rule compliance. OnQ 3 provides scalability and stability for users with collections centers in multiple locations. OnQ 3 can process more than 275,000 calls per hour, according to ALI Solutions. Other new features include expanded operating system and database support, advanced phone strategy capabilities and enhanced record management. OnQ is one of three components of ALI Solutions' Intelligent Contact Suite, and offers capabilities such as centralized campaign management across multiple centers, real-time delivery of records, list-sharing across dialers, and intra-day management of campaigns and strategies. The other two components are CallTech, which, according to the vendor, maximizes dollars collected or sales-per-agent, optimizing daily outbound call schedules by using call-targeting analytics to determine the probability of getting a "right party contact" and the probability of a response to the call; and ActionSelect for Collections, which drives optimal treatment decisions using ALI Solutions'Action Analytics, optimization and simulation.
ABOUT THE AUTHOR
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & ...