While foreign banks are beginning to launch gaming initiatives in their digital channels, U.S. banks have been hesitant to follow suit. But any bank that's serious about customer experience will have to take a hard look at the growing trend.
Research In Motion Ltd
is changing its name to BlackBerry, the company
announced on Wednesday, in move to refresh its tarnished image
as it begins marketing a reengineered line of BlackBerry 10
Check scanners from CTS North America have been enabled with technology that detects fake I.D.'s that have helped one community bank secure branch transactions and can authenticate remote check deposits.
Bank of America Corp must focus
on improving customer service as it moves past its crisis-era
problems, CEO Brian Moynihan said in a letter sent to employees,
signaling one of his strategies for boosting revenue at the