In the July print issue of Bank Systems & Technology, we explored what the bank of the future will entail. A big aspect of that is the bank branch, and what becomes of it. Will it even exist in the future? Will it become more of a sales and service center, as some have predicted? Whatever happens, the bank branch will likely look vastly different in the future. Accenture Technology Labs, the technology research and development organization within Accenture, offers some of its ideas on this subject at an ongoing bank of the future showcase for its banking clients in Sophia Antipolis, France. Here are some of the highlights.
July 13, 2012
2. Lounges Create Cross-Selling Opportunity
Along the lines of turning a branch into a sales center, this private lounge offers a customer technologies to access personalized wealth management tools or other advice. The wall screen on the left allows the banker to move the customer's credit history, bank statements and other items around with a wave of his arm, similar to playing a Nintendo Wii.
[The Branch Reborn: A new study by Cisco says banks need to understand that the branch is here to stay, but it needs to be transformed.]
