3. Using Technology to Create a Personal Customer Experience
This interactive table is essentially a giant iPad -- a multi-touch, paperless work space for a banker and customer to review a personal financial plan or other documents.
[Life Without Channels: How to Provide a Seamless Customer Experience]
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio