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Bryan Yurcan
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3 Takeaways From the CEB TowerGroup Financial Services Technology Conference

Innovation, mobility and big data were among the big themes discussed during the three-day event in Boston.
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3. Mobility

Mobile has firmly entrenched itself as a mainstream channel, but according to CEB TowerGroup research, it is still not the preferred channel among most consumers.

Jason Malo, a research director in the firm's Retail Banking and Cards practice, said during a presentation on mobility that mobile bankers use the channel for alerts, with occasional transactional capability. According to a recent CEB TowerGroup survey of mobile banking consumers, 54% said the most important mobile function to them was being able to receive notification from their bank about irregular account activity or changes to their account.

[The New Ecosystem for Mobile: Technology Alliances for M-Payments and M-Banking]

Compared to mobile banking, mobile payments "still have a ways to go" before reaching mass consumer adoption, Malo noted. He added that the U.S. "is a bit behind the curve" when it comes to mobile payments, as several different payments networks and vehicles are still competing for dominance in the still-nascent mobile payments market. Malo also said companies offering mobile payments services need to make a compelling argument to consumers to switch from their current payment methods.

 

Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio

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Jonathan_Camhi
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Jonathan_Camhi,
User Rank: Author
5/3/2013 | 6:51:03 PM
re: 3 Takeaways From the CEB TowerGroup Financial Services Technology Conference
That "creepy factor" that Packham mentioned is something that is different for each customer and it's going to require understanding each individual customer's digital habits to get it right.
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