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Channel Integration
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At the recent SAS Financial Services Executive Summit, bankers gained insights into how to address the challenge of aligning technology and business in the age of big data analytics.Be the first to comment
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With more customers interacting with their financial institutions through the mobile and online channels, new marketing solutions targeting these digital customers emerge at Finovate Spring.
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Simplicity Bank gains automated controls and improves mobile device security without adding headcount by adopting AirWatch Mobile Device Management.
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The retailer has selected U.S. financial technology company FIS as its core systems provider.
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Innovation, mobility and big data were among the big themes discussed during the three-day event in Boston.
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As interest in digital bank accounts increases, banks must rethink customer experience from an all-digital branchless perspective.
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Some thought provoking quotes on mobile payments, the growing prepaid card market and more from NACHA Payments 2013.
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A new study from Cisco suggests that banks are failing to meet customer demands for more personalized services because their customer data is stuck in organizational silos.
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Wells Fargo this month announced the opening of the first of what it says will be a new bank branch format.
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Banks are reconsidering the role of branches, as big data insights continue to reshape bankers' understanding of their customers and the best way to serve and engage them.
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Although legacy systems replacement is a major undertaking for any bank, the global banking industry could regain a significant proportion of the profitability lost during the financial crisis by adopting modern core systems.
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A report on the state of multi-channel banking by Forrester also found that many banks are unprepared to support multi-channel initiatives.
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Six quotes on fraud, mobile and all things payments from this past weeks' BAI Payments Connect conference.
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Fiserv's integration of Popmoney and Mobiliti is intended to enhance the functionality of mobile banking while expanding reach of Popmoney payments network.
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Analyst and research firm Celent recently hosted its annual model bank awards. Here we highlight some of the notable winners.
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Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
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Mobile isn't just a delivery channel anymore, and banks must determine how to best position themselves to leverage the benefits of this channel.
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While foreign banks are beginning to launch gaming initiatives in their digital channels, U.S. banks have been hesitant to follow suit. But any bank that's serious about customer experience will have to take a hard look at the growing trend.
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Bank tech giant previously held 22% interest in mobile solutions vendor; sees deal as opportunity to leverage technology assets across broader client base.
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Colin Eccles, former CIO at Umpqua, will focus on development of e-banking solutions at Connecticut-based Webster Bank.
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Integration of uGenius' technology intended to accelerate financial services adoption of APTRA Interactive Teller; advances NCR's evolution into a software-driven business.
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Without the capacity to mine mountains of customer data across multiple channels, banks won't be able to offer the integrated and consistent multi-channel experience customers demand today.
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2012 was an eventful year in banking technology, with the rise of mobile, increased regulatory pressure and multi-channel integration among the hot topics. Here are Bank Systems & Technology's most popular stories of the year.
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As usual, bank IT department's will have much on their plates for 2013.
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Nontraditional digital competitors raise the bar for banks when it comes to creating a great customer experience.
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