Call Centers

• Russia Bank Deploys Flash-Based Self-Service Terminals January 28, 2010 At the "branch of the future" Sberbank opened last month in Moscow, customers interact with contact center reps via self-service terminals using software from BPC.
• ClairMail Expands Mobile Web Support to Android and Blackberry Devices January 26, 2010 ClairMail expands mobile Web support to Android and Blackberry devices, with goal for furthering mobile banking adoption among all smartphone users.
• Huntington Bank Names New Directors of Payments/Channels and Treasury Management January 14, 2010 Huntington Bank names new Directors of Payments/Channels and Treasury Management; Mark R. Sheehan and Douglas G. Hartsema, both former JPMorgan Chase executives, take on new roles intended to enhance Huntington's business and retail banking services.
• Dell to Acquire Perot Systems for $3.9 Billion September 21, 2009 Dell to acquire Perot Systems for $3.9 billion; companies together represent $8 billion in services revenue in deal that is likely to have impact on financial services IT marketplace.


• First International Bank of Israel Implements NICE Interaction Analytics
• American Express Commits to Five-Year Technology Services Agreement with EDS
• Convergys Launches Loan Modification Solutions
• Microsoft and Agree Technology Announce SuperTeller for Next-Generation Branch Transformation
• ALI Solutions’ Updated Campaign Management System Can Handle More Than 3 Million Collections Calls Per Day
• Clickatell’s SMS Receipts Helps Banks Guard Against Fraud and Identity Theft

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