Mechanics Bank has increased its call volume to between 800 and 1,000 calls daily, reduced its abandoned call rate, and lowered customer wait time to one minute or less using an agent productivity suite.
After certain shared catastrophic events, we experience the cycle of healing as a group. We're in the midst of such a phenomenon now. The attack and collapse of the World Trade Center occurred a year ago this month, yet it already seems like something that happened a decade or generation ago.
National Commerce Financial Corp. wanted more than the typical transaction-based solutions being offered on the market. To give its customers a more personalized experience, NCF decided it had to build its own system.
Although U.S. banks have been somewhat slow to adopt the open finance mode of business, Celent Communications predicts that 100% of the top U.S. and European banks will supply their customers with complementary third-party financial products by 2006.
Microsoft's architectural development tools, called .NET, are being adopted by a growing number of financial institutions to communicate and share data over the Internet, regardless of computing platform, device or programming language.