Shawn Swartout, VP and security director at Spokane, Wash.-based Sterling Savings Bank and Ben Knieff, director of product marketing and enterprise fraud prevention expert at NICE Actimize say that managing customer relationships is key to a successful security strategy.
Westpac New Zealand and IBM renew strategic IT outsourcing agreement in five-year services deal; new technology agreement supports bank's technology transformation program and is intended to improve service quality for staff and customers, lower risk, and support business agility.
Industry experts say that the introduction of debit fees by big banks such as Bank of America echoes a trend that extends beyond the banking industry -- one that is causing customer dissatisfaction and drop-off.
After a year where IT budgets grew (albeit modestly), will banks be spending less, more or about the same on technology in 2012? Let us know how your budget is shaping up by participating in a Bank Systems & Technology survey.