Banks need to invest in new ways to generate revenues and improve customer satisfaction through better, more consistent service across emerging channels—while under intense pressure to improve operating costs and meet the growing range of compliance requirements.
By Michelle Katics, BankersLab | November 02, 2012
‘Gamification’ has increasingly become one of the latest buzzwords in business. From driving customer loyalty to tailored training programs – evidence of the trend is springing up in boardrooms across the globe, but is it a gimmick or could it be really be the next big thin
Sheila Bair, former FDIC chair and current industry critic, thinks that regulators are partly to blame not only for the financial crisis and the banking industry's continuing lousy reputation, but she also has plenty of criticism for bankers and politicians.