Bank of America announced this week that it is piloting Visa's V.me digital wallet service with its online customers, firing up the ever-hot topic of digital wallets in the banking sector. Here are some recent quotes on the evolving digital wallets market that we selected to share.
By Paul Logan, Contact Solutions | November 26, 2012
Most banks set up a contact center strategy and then leave it be, when they should be constantly looking to improve it. Here are 10 steps banks can take to optimize their customer experience with the contact center.
By Chuck Hall and Kevin Reilly, Avaya | November 20, 2012
Today’s most prescient banks are now providing customer service via advanced contact centers that can handle customer interactions in myriad forms, such as e-mail, mobile texts, and Web and video chats.