USAA, Credit Unions Rule the Customer Experience Roost

Overall, the banking industry has improved in customer experience, according to the annual Temkin Experience Ratings.
April 05, 2013


2. Big Movers

Both Regions and Citibank saw their customer experience ratings improve dramatically over the past year. Regions improved 10 percentage points from 2012, while Citi saw a jump of 15 percentage points, which represented the largest improvement by any company across all industries, according to Temkin.

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