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Customer Insight/Business Intelligence by Bank Systems & Technology
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This article - the first in a two part series - looks at the successes some banks have had with e-signature adoption and examines some of the remaining barriers regarding regulation and organizational silos that still exist in adopting e-signatures in the financial services sector.Be the first to comment
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After PayPal launched a program last week offering free transaction processing for merchants who switch to its point of sale card reader, Square hit back yesterday by announcing it will be offering a P2P payments service via email.
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At the recent SAS Financial Services Executive Summit, bankers gained insights into how to address the challenge of aligning technology and business in the age of big data analytics.
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The bank has launched its first mobile app after intensive customer research.
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A survey from KPMG also found that regulatory issues are the biggest impediment to growth for banks.
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Fraudsters have developed a variety of methods for initiating fraudulent wire transfers, but a security approach based on data and analytics from customer behavior can be an effective countermeasure to these wire fraud schemes.
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If you have C-suite aspirations, consider these four pieces of advice from the school of hard knocks.
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While many banks are rethinking their long-term strategy for expensive branch networks, there are steps banks can take now to reduce costs and inefficiencies in the branch while providing a better customer experience.
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Business leaders are striving to turn their Big Data into Big Returns.
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With many Latinos in the U.S. accessing the internet primarily through a mobile device, the CFPB has optimized its new Spanish language website for an interactive mobile experience.
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As cybercrime becomes more prevalent, due to the widespread access to technology that criminals now have, banks must remain eternally vigilant, says Booz Allen Hamilton's Bill Stewart.
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Vendor management is becoming more important from a compliance standpoint as regulators scrutinize banks’ third-party relationships, and achieving that compliance begins with crafting a clearly defined contract.
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With more customers interacting with their financial institutions through the mobile and online channels, new marketing solutions targeting these digital customers emerge at Finovate Spring.
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Threat intelligence services are becoming an essential weapon in the enterprise security arsenal. Do you know how to choose one?
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Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions.
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While many financial institutions are relying more on business analytics and intelligence for decision making, they need to first ensure the accuracy of the information feeding these statistics and ensure that each customer has a single record within a central database.
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The card scheme is enhancing its Visa Offers rewards program to include customizable content and real-time offers.
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Think small, don't partner with business units and don't treat innovation like an election.
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The loss of sensitive and confidential information, be it by theft, accident or natural disaster, can be devastating.
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In the final article in a three-part series on FATCA compliance, we explain why banks need to look for solutions that help them collect and analyze customer identification information to help with compliance in multiple areas beyond FATCA.
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The 5 job factors that matter most to IT executives have nothing to do with compensation. Are you ready to deliver?
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Long considered a fortress of protection, the challenge questions used by many financial institutions today are weak and ineffective.
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Banks can leverage current assets to grow their share of the younger and underbanked customer segments through prepaid products, as long as they keep in mind what these customers are looking for.
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New quarterly TRust Index leverages proprietary data, analytics, news and social media sentiment to help determine confidence in the world's financial institutions.
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Bank management teams should focus on correcting vulnerabilities within their own operations.
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