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Critical Bank Management Skills for the 21st Century
April 22, 2013 @ 15:28 PM | By Michelle Katics- BankersLab

In the past, your teams needed to be able to demonstrate a detailed grasp of policy, rigor in analyzing reports, and dedication to data quality -- but to tackle today’s challenges, a different form of expertise is required.

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Fintech M&A Keeps On Coming
February 01, 2013 @ 11:17 AM | By Bryan Yurcan

Two more significant acquisitions were announced this week in the financial services technology space.

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4 Areas of Focus for Competitive Advantage in Banking in 2013
January 11, 2013 @ 12:01 PM | By Jim Eckenrode- Deloitte Center for Financial Services

2013 may end up as "the year of regulatory implementation in banking," but compliance is not the only challenge facing banks that want to outpace the competition.

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Top Challenges Facing Financial Services in 2013
December 27, 2012 @ 09:14 AM | By Lee Kidder- CCG Catalyst Consulting Group

The financial services industry is facing challenges on several fronts, many of them intertwined, as we enter the new year.

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An Agile Workforce Helps Banks Face The Realities of An Increasingly Expensive Industry
November 09, 2012 @ 10:11 AM | By Bill Durr- Verint

Banks need to invest in new ways to generate revenues and improve customer satisfaction through better, more consistent service across emerging channels—while under intense pressure to improve operating costs and meet the growing range of compliance requirements.

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Is the Role of the CIO Truly Changing?
October 25, 2012 @ 14:51 PM | By Bryan Yurcan

Some say we are embarking on an era that will see a fundamental shift in the responsibilities of the CIO.

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Going to Extremes: Customers Run the Gamut in Their Loyalty to Banks
October 12, 2012 @ 15:04 PM | By Kathy Burger

Banks ranked in Temkin Group's Net Promoter Score Benchmark Study fall at both ends of the spectrum -- high and low -- in terms of consumers' likelihood to recommend a company.

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Remembering When People Didn't Hate Banks
September 10, 2012 @ 20:12 PM | By Kathy Burger

The financial services industry's response to the terrorist attacks that tried to destroy it inspired and healed the public. Much has changed in 11 years.

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Is This the Year for a Banking IT Breakthrough? Find Out at BS&T's Executive Summit
September 03, 2012 @ 22:27 PM | By Kathy Burger

Bank Systems & Technology's 2012 Executive Summit will explore the ways in which banks' adoption of a variety of transformative technologies is leading to a redefinition of banking based on customer-centricity and multi-channel delivery.

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Five Critical Tactics In The Wells Fargo-Wachovia Integration
June 06, 2012 @ 10:44 AM | By Chris Murphy- InformationWeek

Few IT shops will ever work on a project as big as this historic banking acquisition. But some tactics Wells Fargo used make sense for smaller scale mergers and consolidation projects.

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HP Layoffs Signal Punishing Fall
May 21, 2012 @ 11:09 AM | By Art Wittmann- InformationWeek

Unless HP can turn enterprise software, cloud services, or some other line into a high-volume, high-margin business, it's in for a world of hurt.

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5 Ways IT Leaders Can Get More Staff Feedback
May 17, 2012 @ 10:27 AM | By Cindy Waxer- InformationWeek

Criticism is hard to take, but it can be even harder for employees to offer. Here's how to encourage your IT staff to open up and build a stronger team.

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Can Banks Utilize Data Analysis to Play 'Moneyball'?
February 08, 2012 @ 08:30 AM | By Kathy Burger

It's likely there has been plenty of conflict and fear in the room as financial institutions have tried to come to grips with the implications of big data, but big data will break down organizationl boundaries and force people out of their comfort zones.

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Do Banks Deserve What’s Coming to Them?
January 13, 2012 @ 12:00 PM | By Jack Leach- CAST Management Consultants

Challenging market conditions, coupled with new legislative restrictions, make it essential that banks take a new approach to realizing revenue earned and to innovate for new revenue growth.

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Inspiring Words From BS&T's Executive Summit
October 03, 2011 @ 18:39 PM | By Olivia LaBarre

Here are some highlights from Monday morning's sessions at the BS&T Elite 8 Executive Summit, where leaders and experts in financial services IT spoke on some of the top issues CIOs face today.

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What Are Banks' Biggest IT Budget Challenges for 2012?
September 28, 2011 @ 10:55 AM | By Kathy Burger

After a year where IT budgets grew (albeit modestly), will banks be spending less, more or about the same on technology in 2012? Let us know how your budget is shaping up by participating in a Bank Systems & Technology survey.

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How Are You Navigating the 2012 Banking IT Budget Process?
September 27, 2011 @ 09:26 AM | By Kathy Burger

Whether they are bigger or smaller than in 2011, banks' 2012 IT budgets will have to address everything from compliance to core systems to customer experience. Tell us how your budget is shaping up by participating in a Bank Systems & Technology survey.

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The Perfect Storm: 10 Ways to Ruin the Customer Experience
August 02, 2011 @ 08:05 AM | By Les Kovach

An unfortunate combination of siloed channels, impotent customer service reps and ineffective technology implodes the customer experience.

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Chase Reaches Settlement with Customer Who Was Wrongly Jailed
July 12, 2011 @ 11:32 AM | By Matt Gunn

Following national news about a man who was arrested for trying to deposit a Chase-issued check at a Chase branch, the bank and its customer work it out.

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New Priorities for Bank CEOs: Technology Is Not One of Them
June 27, 2011 @ 19:50 PM | By Art Gillis

New priorities for bank CEOs: It's not that IT is losing ground, but CEOs are more focused on the challenges of making money in today's uncertain regulatory and competitive environment.

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