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Banks Must Embrace a Customer-Centric Model
April 04, 2014 @ 09:45 AM | By Arun Varadarajan- iGATE

Once banks crack the code on how to deliver a better experience to customers, they will position themselves to seize phenomenal opportunities to engage with customers.

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16 Top Big Data Analytics Platforms
January 30, 2014 @ 09:31 AM | By Doug Henschen- InformationWeek

Data analysis is a do-or-die requirement for today's businesses. We analyze notable vendor choices, from Hadoop upstarts to traditional database players.

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Executing on an Effective Data Agenda
January 10, 2014 @ 13:03 PM | By Hyong Kim- Ernst & Young

Here's how to utilize data to achieve profitable decision-making.

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Let Customers Have it Their Way
January 09, 2014 @ 10:47 AM | By Sonny Singh- Oracle

Following the lead of successful retailers should be the goal for financial services customer experience.

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Do You Know Where Your Data Is?
September 03, 2013 @ 11:03 AM | By David Saul- State Street

Moving from Data Confrontation to Data Collaboration in Financial Services.

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Creating Effective Customer Communications
August 21, 2013 @ 11:08 AM | By Bryan Yurcan

Engaging customers in emerging technologies and having a consistent message across platforms is key, studies have found.

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Feel Good Banking -- How to Get the Most Out of Your CRM System
August 16, 2013 @ 14:47 PM | By Tammy Bangs- Jack Henry & Associates

A well-implemented customer relationship management (CRM) solution can be exactly what community banks need to escape the mega bank stigma and re-create the relationship-building intangibles that have set them apart for decades

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Predicting Success In Banking & Politics: It's All About The Analytics
May 22, 2013 @ 11:02 AM | By David M. Wallace- SAS

At the recent SAS Financial Services Executive Summit, bankers gained insights into how to address the challenge of aligning technology and business in the age of big data analytics.

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How To Improve Customer Onboarding
March 07, 2013 @ 14:06 PM | By Dennis Hooks- Equifax

Effective customer on-boarding continues to be a challenge for many financial institutions.

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The New Bank Fee Model?
February 07, 2013 @ 11:00 AM | By Bryan Yurcan

Deloitte reports that there is growing consumer sentiment for a pay-by-transaction plan when it comes to bank fees.

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How Can Banks Capitalize on Data, Channels and Customer-Centricity?
September 28, 2012 @ 11:42 AM | By Kathy Burger

Bank Systems & Technology's 2012 Executive Summit, which kicks off this weekend, will focus on how banks of all sizes are pursuing new business models that are multi-channel but highly customer-centric, digital but personal, innovative but risk management-committed.

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The Future of PFM?
July 05, 2012 @ 16:52 PM | By Bryan Yurcan

ING Direct in Canada has released a new mobile banking app that reminds customers how much they could save by skipping little indulgences.

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Banking and Baseball: It's All About Analytics
June 06, 2012 @ 02:27 AM | By David M. Wallace- SAS

At a recent SAS financial services conference, Moneyball and pep talks inspire financial services innovation.

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IT, Marketing Have Tense Relationship: Deal With It
April 17, 2012 @ 09:07 AM | By Larry Tieman- InformationWeek

Tension between IT and the marketing department is inevitable. CIOs must lead, not make excuses, in order to help the business deliver innovative products and services.

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Of Supercomputers and Big Data
March 06, 2012 @ 10:54 AM | By Bryan Yurcan

Citi's partnership with IBM's Watson is the next frontier in the realm of big data.

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How Satisfied Are Consumers With Their Banks?
January 25, 2012 @ 11:31 AM | By Bryan Yurcan

A survey commissioned by TD Bank finds that most bank customers are satisfied, and that avoiding fees is the key to satisfaction.

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It's Time for Banks and Financial Services Institutions to Rethink the Data Warehouse
January 18, 2012 @ 12:00 PM | By Venkat Krishnamurthy- Oracle Financial Services

The new reality of data management requires financial institutions to undertake a shift from passive data warehouses to integrated analytical platforms.

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Bank Transfer Day is Here
November 05, 2011 @ 09:00 AM | By Bryan Yurcan

While the much-publicized event has garnered a lot of press, will it lead to a mass exodus from big banks to credit unions?

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What do Wikileaks, PayPal and Charles Barkley Have in Common?
July 15, 2011 @ 12:01 PM | By Matt Gunn

When it comes to making ads, fake ads and promotional videos, it seems everyone but the banks has a sense of humor.

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Man Arrested for Depositing Chase-Issued Check at Local Chase Branch
July 08, 2011 @ 13:18 PM | By Matt Gunn

Chase demonstrates how not to win customer loyalty in an epic failure of customer service.

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