Blog

Featuring commentary from the editors of Bank Systems & Technology, as well as other bank technology industry experts.

Researcher Shows How Fraudsters Might Use iOS Browser Loophole to Fool Users
November 30, 2010 @ 11:45 AM | By Matt Gunn

A loophole in how some mobile browsers display website address bars could represent an opportunity for fraudsters to trick users into believing they are visiting a trusted site.

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How Do I Love Banking? Let Me Count The Ways
November 30, 2010 @ 10:29 AM | By Art Gillis

Banks should stop trying to tell customers how to bank.

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WikiLeaks' Next Target to Be A Major Bank, Assange Tells Forbes
November 30, 2010 @ 10:17 AM | By Penny Crosman

WikiLeaks founder says he has tens or hundreds of thousands of documents showing a U.S. bank committed flagrant violations and unethical practices.

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Are Mobile Payments Primed for Exponential Growth?
November 29, 2010 @ 11:37 AM | By Matt Gunn

In the developing world, those with cell phones outnumber those with bank accounts. And, as The New York Times reports, global usage of mobile-based banking is on the rise domestically, as well.

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What India Provides in Low Labor Rates, U.S. Can Return in High Experience
November 23, 2010 @ 09:07 AM | By Art Gillis

India's banks could use U.S. help in IT security.

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Mobile Payment Alternatives Expand: To Be or Not To Be?
November 21, 2010 @ 22:02 PM | By Bill Bradway

Mobile payment alternatives : Has the mobile payments landscape has reached a tipping point for one or more alternatives?

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Schmidt, Zuckerberg, Bartz Share Mobile Payment, Internet Strategies at Web 2.0 Summit
November 18, 2010 @ 12:06 PM | By Penny Crosman

Google CEO describes the mobile payment features in the next Android operating system as a replacement for credit cards.

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FDIC Is Investigating 50 Failed Banks for Role in Financial Crisis; Are They Going After the Right Guys?
November 17, 2010 @ 10:13 AM | By Penny Crosman

If the small community banks were the biggest gamers of the system, wouldn't they still be around, reveling in their spoils?

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Smartphone Manufacturers Commit to NFC, but Will Banks?
November 16, 2010 @ 12:02 PM | By Matt Gunn

With Google CEO Eric Schmidt's announcement yesterday at Web 2.0 Summit in San Francisco that the next edition of Android — officially version 2.3, or Gingerbread — will have Near Field Communications capabilities baked in, came new evidence of smartphone manufacturers' and developers' continuing commitment to turning mobile phones into something more akin to digital wallets.

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While Generic Tech Companies Are On An Aggressive Acquisition Hunt, Bank Tech Companies Have Pulled Back
November 16, 2010 @ 11:29 AM | By Art Gillis

Core banking vendors no longer need to acquire other companies at their former rate.

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First Look at Facebook Messages
November 16, 2010 @ 10:48 AM | By Penny Crosman

Facebook's move to expand its purview into email, chat and instant messages will add another wrinkle to banks' social media initiatives.

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Is It OK for Women in Banking To Have Personal Lives?
November 12, 2010 @ 10:57 AM | By Kathy Burger

Is it OK for women in banking to have personal lives? NY Times profile of Morgan Stanley's CFO, Ruth Porat, raises questions about work/life balance.

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Debate Swirls Around Banks' Social Media Efforts
November 12, 2010 @ 09:52 AM | By Penny Crosman

Are banks' social media network initiatives succeeding or a waste of time? Observers disagree.

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ING CEO Kuhlmann Offers Tips on Creating A Great Customer Experience
November 11, 2010 @ 09:59 AM | By Penny Crosman

Three elements of ING's winning formula: don't outsource call centers, don't use IVRs, get rid of complaining customers.

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Scotland Eager to Grow its Financial Services and BPO Industry
November 11, 2010 @ 09:29 AM | By Matt Gunn

Why, when there are lower-cost alternatives, do Scottish officials believe the country is a desirable location for financial services operations in Europe?

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Lending Club Offers 7 Reasons Banks Fail At Social Media
November 10, 2010 @ 09:49 AM | By Penny Crosman

In a blog, the social lending site offers criticism to banks that want to improve their social media efforts.

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If Any Bank Does Real-Time Transaction Processing, It Shouldn't Sleep
November 09, 2010 @ 10:36 AM | By Art Gillis

It's time to put payments processing optimization at the top of a bank's priorities.

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Bankers Show Interest in Customer Centricity
November 08, 2010 @ 10:14 AM | By Bill Bradway

Customer-centric institutions are growing faster and more successfully than product-oriented institutions.

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Citi's 2G Cards A Loyalty Play, EVP O'Neil Says; EMV Chip Cards Next
November 08, 2010 @ 10:04 AM | By Penny Crosman

Citi's new 2G smart cards are focused on helping customers redeem reward points. But the bank has plans to extend EMV chip-and-PIN cards, which it already offers in other countries, into the U.S.

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Greetings From Scotland
November 08, 2010 @ 04:44 AM | By Matt Gunn

The first conversation I had upon arriving on Scottish soil was with a customs officer who made note of my stated profession and industry of "EDITOR/MEDIA" as written on my U.K. Landing Card.

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Large Banks Work to Fix Mobile Banking Security Flaws
November 05, 2010 @ 09:40 AM | By Penny Crosman

Tests of Android and iPhone apps of Bank of America, Wells Fargo, USAA and others found to store certain data, such as user names and passwords, on the phones themselves, where physical and cyber thieves could access them.

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National Australia Bank Raves About the New Open Data Center Alliance
November 05, 2010 @ 07:38 AM | By Penny Crosman

One large bank that's joined the Open Data Center Alliance, National Australia Bank, calls it "likely to be the most important, powerful, and useful industry association in information technology."

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Facebook's Zuckerberg Says iPad's Not Mobile, so What is it?
November 04, 2010 @ 12:20 PM | By Matt Gunn

Why isn't there a Facebook app on Apple's platform-defining iPad? Simple, says Facebook founder Mark Zuckerberg: It isn't mobile.

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Phishing Scam Targets World Bank Officials
November 04, 2010 @ 11:14 AM | By Penny Crosman

Email attachment said to be from Treasury Secretary Tim Geithner contains a virus.

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Mint Data - What is it Good For?
November 03, 2010 @ 11:49 AM | By Matt Gunn

Did you know that, on average, a customer shopping at New York's Tiffany & Co. or B&H Photo Video is going to spend more than they would at, say, Barnes & Noble or Kmart? Thanks to Mint Data, now you do.

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AT&T's Use of Social Media Analytics Is An Example for Banks to Follow
November 03, 2010 @ 10:35 AM | By Penny Crosman

AT&T is mining customers' Tweets, layered with geographic location and time stamps, to determine where the biggest problems are occurring and how to address them.

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Banking Isn't Out of the Woods Yet and the Custodians Have Run Out of Solutions
November 01, 2010 @ 15:44 PM | By Art Gillis

Who will solve banking's loss of revenue?

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Is Brick-and-Mortar Retail Banking Going the Way of the Dinosaur?
November 01, 2010 @ 12:25 PM | By Matt Gunn

The brick and mortar retail banking industry must innovate or it will go the way of recently-bankrupt Blockbuster Video. Or the dinosaur, for that matter.

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Is Technology At the Heart of BofA's Mortgage Woes?
November 01, 2010 @ 09:43 AM | By Penny Crosman

Wall Street Journal today suggests that dual mortgage systems and faulty scanners have been largely to blame for Bank of America's mortgage foreclosure mess.

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