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Social Media "Not Just a Shiny Tool" at Wells Fargo
November 14, 2011 @ 11:16 AM | By Bryan Yurcan

The bank is piloting a variety of internal social networking technologies and emphasizing business-use-cases.

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Between Rocks and Hard Places: The Revenue Dilemma Facing Banks
November 14, 2011 @ 10:13 AM | By Lee A. Kidder, CCG Catalyst Consulting Group

Banks' sources of revenue have changed, and they have to shift from an environment dominated by products, transactions, departments and short-term profit, to one driven by customers, customer experience, enterprise-level information, and delivering value-added information through integrated channels.

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On the Fast Track to eBAM
September 20, 2011 @ 23:25 PM | By Tom Durkin, Bank of America Merrill Lynch

Although the premise of electronic bank account management (eBAM) is simple, the transition from a paper-based traditional bank account management process to this automated approach is a giant leap.

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Reinventing Business Processes to Win Wealth Management, Lending Customers
August 21, 2011 @ 22:28 PM | By Dr. M. Ketabchi, Progress Software

Adding complex event processing capabilities to business process management can help banks create a holistic monitoring system.

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Meeting Customer Needs with Online Chat
June 22, 2011 @ 16:11 PM | By Emily Millar, TELUS International

Many financial institutions have yet to fully embrace online chat as an essential tool to optimize the millions they've already invested in their Internet presences.

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Capital One/ING Direct Deal Highlights Competitive Challenges Facing "Legacy" Institutions
June 17, 2011 @ 10:16 AM | By Katherine Burger

Capital One/ING direct deal highlights competitive challenges facing lLegacy" institutions; Capital One says the $9 billion deal will extend its reach to young, high-income consumers; Allstate has the same idea in its planned acquisition of Esurance and Answer Financial.

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The Ingredients of an Innovative Bank Branch
June 16, 2011 @ 11:18 AM | By Matt Gunn

The highly evolved bank branch is more than tacked-on technology.

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Celent Defines the Components of a Model Bank
June 14, 2011 @ 20:57 PM | By Matt Gunn

Celent to honor banks for model initiatives at its Banking Innovation and Insight Day in Atlanta.

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What Does a Pipe Organ ATM Sound Like?
June 10, 2011 @ 10:59 AM | By Matt Gunn

A dissonant song of cash withdrawal plays at the Venice Biennale.

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An ATM the KGB Would be Proud of
June 10, 2011 @ 10:40 AM | By Matt Gunn

This Russian cash mashine knows when you're lying.

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Social Media Expertise Is A Joke
May 19, 2011 @ 11:37 AM | By Matt Gunn

Everyone's talking social media, but no one has all the answers. Want to reap the benefits of increased customer sentiment, transparency, trust and recommendations that social media offers? Don't worry about the ROI. Dive in and give it a try.

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The Unappreciated Secret(s) of Banking Success
May 17, 2011 @ 10:10 AM | By Art Gillis

The unappreciated secret(s) of banking success: If your bank doesn't have a Betty or hundreds of Bettys, it's time to change banks.

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A Financial Technology Conference, 140 Characters At A Time
April 19, 2011 @ 13:50 PM | By Matt Gunn

A selection of Tweets from Fiserv's spring conference.

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Community Bankers Are Talking About Dodd-Frank, Mobile And Payments, Too
April 18, 2011 @ 01:26 AM | By Matt Gunn

A couple observations on trending topics among community bankers at Fiserv's Focus 2011 Spring conference.

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Social And Mobile: Wherever You Go, There They Are
April 14, 2011 @ 09:30 AM | By Matt Gunn

Banks are buzzing with mobile and social media, but the potential these areas have to change the business remains to be seen.

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The Way to Small Business Banking Customers' Hearts? Through Their Mobile Devices
March 30, 2011 @ 09:05 AM | By George Ravich

By offering mobile banking services, banks can convert their small business customers from the low-margin retail banking platform to the higher-margin, higher-value cash management platform.

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Firefox 4 and Banco Santander Don't Mix
March 25, 2011 @ 11:28 AM | By Matt Gunn

Customers of Europe's largest bank are unable to access online services with the new browser.

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Japanese Regulators Weigh Penalty on Mizuho Bank For Post-Quake ATM Outage
March 23, 2011 @ 11:52 AM | By Matt Gunn

Japan's second-largest bank disrupted $10 billion worth of transactions days after the March 11 earthquake.

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3 Must-Have Features in a Mobile App
March 18, 2011 @ 11:20 AM | By Matt Gunn

What are banks asking for in a mobile app? Drew Sievers of mFoundry gives his top-3.

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There's No Money in Mobile Banking
March 01, 2011 @ 10:36 AM | By Art Gillis

Mobile banking is a little bit of a good thing; no one is going to pay extra for it.

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