I have said several times that the bank tech industry is experiencing a lull. There's nothing brand new to buy. And most vendors are noticing the lull in their revenue figures.

So to give my blog readers a touch of reality, I am listing the activities that my clients are working on these days. I believe you cant trust these answers because I know the people (109 bankers) who answered my survey. They tell things because they are true, unlike most survey participants who answer in order to be classified as an innovator. Please note, the survey consisted of 30 questions in response to the question - "What do you think of your technology?" I eliminated duplicate answers in order to reflect just the identity of what is going on in terms of implementation activity.

16. What are the next things you plan to add to your technology environment?

• Profitability analysis
• More security
• Check imaging
• Migration to total Microsoft environment
• Document imaging
• Single sign on
• Long term archiving
• Patch management
• SYS LOG management
• New VRU
• Image Exchange
• e-mail statements
• Voice Over IP
• New web site
"Online" applications
• Core applications
• More interfaces with vendors to our core
• Client contact/relationship management system
• Event notification
• Anti money laundering software
• Wire transfer processing automation
• Adding deposit platform
• Bounce protection
• Teller platform
• In-house Internet banking
• Intranet
• Documentation of loan files
• Deposit platform
• Contact management with incentive tracking, referral, and CRM integrated to core, trust, and insurance customer data along with Microsoft Exchange/Outlook
• CRM
• Full cash management service
• SAN storage device
• Online loan apps - 10 minute mortgage approvals
• More branches - 6 in the next 18 months
• SQL server for new account platform
• We are looking at Internet banking but cannot figure out how to cut the cost and be sure of the security.
• Branch Item Processing
• Loan file image
• Core processing that includes insurance and brokerage
• Wealth management
• Private banking
• Document archival
• Document scanning (signature cards, driver's license, etc.) for platform areas

- Art Gillis
www.artgillis.com

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