If you’ve been reading my blogs, you know I tend to focus on things that are wrong. I’m not a PR guy; I’m the plumber of the bank tech world. I fix broken “pipes.” So this prelude is just to convince you that I’m not pulling the wool over anyone’s eyes.

My monster report for 2007 (Automation in Banking 2007), is now flying out the door of my outsourcer, after I had a chance to push back and read it the way you would read it. I made a wonderful discovery.

Bank tech vendors have independently arrived at the conclusion that focusing on their customers’ welfare is their real mission, not their Fintech rank, or their product reviews, or their contract renewal rates, or even their own customer report cards.

This discovery is not the result of deliberate marketing efforts. It’s a series of nuances that culminate sort of in the same way that relational databases work. One piece of data is like an appetizer. Several pieces of data are like a feast. You’ll see what I mean as we go forward.

Be certain of one thing. Much of what I am telling you came from the mouths of CEOs, and in our world, that’s like following generals like McArthur, Eisenhower, Marshall and Washington. It’s a win-win for everyone.

I’m goin’ fishin’ now with 7-year-old-twins. For me, it’s a reality check and learning experience.

--Art Gillis
www.artgillis.com

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