Community Credit Union, Dallas, is using customer self-service software from Netkey, Branford, Conn., to power its network of self-service banking kiosks.
First of Omaha Merchant Processing, Omaha, Neb., has licensed Enterprise Payment System, an e-payments platform from ACI Worldwide, Omaha, Neb.
FleetBoston has selected DemandMoreLeads, a lead management solution from MarketSoft, Lexington, Mass., to boost cross-selling capabilities.
ABN AMRO Mortgage Group, Chicago, has deployed a self-service voice application from NetByTel, Boca Raton, Fla., at its National Lending Center in Sunrise, Fla.
Arrowhead Credit Union, San Bernardino, Calif., has licensed Postilion, an EFT system from Mosaic Software, Deerfield Beach, Fla., to manage its ATM network.
Regions Financial, Birmingham, Ala., is offering corporate customers DoubleCheck, a positive pay software product from IPS, Boston.
Heritage National Bank, Granbury, Texas, has licensed CheckQuest, a check imaging system from Mitek Systems, San Diego, to automate check and item processing.
F.N.B. Corp., Naples, Fla., has chosen the Premier Contact Management System and other financial solutions from Information Technology, Lincoln, Neb.
First Franklin Financial, San Jose, Calif., has licensed ChangeMan DS, a software change management system from Serena Software, Burlingame, Calif., to manage its software development lifecycle.
Kern Federal Credit Union, Bakersfield, Calif., will convert in June to Ultradata, a real-time host processing solution from Harland Financial Solutions, Atlanta.
SunTrust Banks, Atlanta, has selected TouchPoint, a customer relationship management suite from WebTone Technologies, Atlanta, for its telephone banking, e-care, mortgage and trust units. Banknorth Group, Portland, Me., has licensed TouchPoint to enhance cross-channel customer interactions.
Mellon Financial, Pittsburgh, has announced that its Trust Technology division has been awarded Level 3 Capability Maturity Model certification by the Software Engineering Institute of Carnegie-Mellon University.
Tinker Federal Credit Union, Tinker Air Force Base, Okla., has achieved 90 percent to 95 percent customer satisfaction after nine months of using customer interaction recording technology from Eyretel, Calverton, Md.
ABN AMRO, Chicago, has launched Neogration, a business process optimization and systems integration company offering outsourcing solutions for payments, accounting and other financial functions.
Sonoma Valley Bank, Sonoma, Calif., has selected end-to-end leasing software from BancLease, Sikeston, Mo., to assist in establishing a leasing department in its two branches.
Federal Home Loan Bank of New York has selected the Corporate Banking solution from S1, Atlanta, to power its Internet-based system for transaction, reporting and added-value services.
Marlborough Savings Bank, Marlborough, Mass., has contracted with Metavante, Milwaukee, for deposit and loan account processing and customer accounting services.
Home Valley Bank, Grants Pass, Ore., has licensed Touche, a CRM solution from Harland Financial Solutions, Atlanta.