Penny Crosman

Profile of Penny Crosman

Blog Posts: 662
Articles by Penny Crosman

Wells Fargo EVP Shares Channel Strategy

Wells Fargo has been working for years to integrate its retail delivery channels and provide a consistent experience across branches, mobile devices, online banking and ATMs. EVP Jonathan Velline shares the bank's strategy.

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CFPB Releases Details of Complaint Database It's Creating

The Consumer Financial Protection Bureau's implementation team, headed by Elizabeth Warren, is constructing a comprehensive archive of consumer complaints about financial products and services, with plans to share this information with other government agencies, Congress, contractors and others.

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Bank Systems & Technology - August 2014
Modern core systems are emerging as the foundations of effective channel integration and customer engagement initiatives.
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