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      • BANCAJA Group and ABN AMRO establish trade payments partnership in Asia; The Australia and New Zealand Banking Group launches Global PAYplus payment system from Fundtech in its New Zealand properties; Cape of Good Hope Bank goes live with Trema's Finance KIT for its treasury and risk management departments.
      • Republic Bank of Chicago chooses Metavante Corporation to outsource its core processing; National City Bank Corporation selects InterChange from Netik to provide enterprise-wide application integration and automation for SWIFT message processing; American Savings Bank deploys an e-messaging suite from ZixCorp.
      • More then 200 million e-check payments were made during the first half of 2002, according to statistics released by NACHA; The Independent Community Bankers of America will recognize and support the Electronic Check Clearing House Organization rules for electronic check presentment.
      • A rule change by the major payments associations, allowing certain merchants to skip the signature requirement on transactions under $25, will allow fast-food restaurants to accept card payments at the drive-thru window.
      • Norm Balthasar named senior executive vice president and chief operating officer for Fiserv, four other promoted to division presidents; Anthony T. Anzevino appointed Banking & Investment Banking Industry Group leader for KPMG's New York Financial Services practice; Matt Semrad named chief operating officer for APPRO Systems.
      • Krung Thai Bank selects the Sanchez Profile real-time banking solution from Sanchez Computer Associates; Akbank has gained one million new customers in the eight months since it introduced the Axess credit/smart card from Welcome Real-time; EFG Eurobank Ergasias installed PAYplus, an electronic payments and cash management solution from Fundtech.
      • Citibank e-Business launches a Web-enabled treasury outsourcing solution; Wilmington Savings Fund Society purchases a comprehensive suite of bank outsourcing solutions from Metavante Corporation; Bank of America signs on to the SafeCHECK point-of-sale check verification and electronic check conversion service.
      • James Gilmore, chair of the Congressional Advisory Commission on Terrorism, will keynote the second BioDefense Mobilization Conference & Exhibition; FDIC and XBRL USA co-host a half-day conference on extensible business reporting laungauge for financial service leaders; Sandra Jansky of SunTrust Banks elected chair of the Risk Management Association.
      • On Sept. 11, 2001, McLaughlin-Moore was in Tampa, Fla., setting up a command post for the bank's wire business, when she got word of the terrorist attacks. She shares her insights about large-value money transfer post-9/11.
      • Banks are reaping order-of-magnitude productivity gains using workflow automation technology, which allows organizations to map business rules and procedures, and in combination with imaging, to automate the routing of documents.
      • Mechanics Bank has increased its call volume to between 800 and 1,000 calls daily, reduced its abandoned call rate, and lowered customer wait time to one minute or less using an agent productivity suite.

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