News & Commentary
Latest Content tagged with Channels
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Geezeo, MEA Form Strategic Parternship
News  |  8/20/2014  | 
The two companies share a variety of common clients.
The Next Generation of Bank Branch Employees
News  |  8/15/2014  | 
Banks need to change their model for branch staffing if they're going to cut branch costs while providing great service.
Automation’s Impact on Customer Experience in Financial Services
Commentary  |  8/15/2014  | 
Cloud-based solutions that focus on sales execution help the financial services sector keep up with rapidly evolving and increasingly tailored customer needs, improving customer experience through trust and loyalty.
The Great Training Divide: Online Training Focus & Inconsistent Customer Experience
Commentary  |  8/14/2014  | 
Transversal research shows that branch staff receive half the training as online staff.
Android Dominates Smartphone Market With 85% Share
Commentary  |  8/14/2014  | 
Even Apple's iOS is a blip compared to Google's unstoppable, juggernaut mobile platform.
Security Forecast: Cloudy With a Chance of Fraudulent ATM Cash-Outs
Commentary  |  8/13/2014  | 
There’s a new advanced persistent threat (APT) attack threatening banks’ ATM networks. What can banks do to counter this threat?
Which Person Would Make a Better Product?
Commentary  |  8/12/2014  | 
Banks need to support their shiny new products with a back office and infrastructure that meet customer expectations.
Using Mobile to Reach the Unbanked in India
News  |  8/11/2014  | 
Adarsh Credit Co-operative Society uses a mobile solution from SAP to serve customers in rural areas.
Identity Management Will Get a Mobile Makeover by 2017, Part 2
Commentary  |  8/8/2014  | 
In the second part of this series, we look at how behavioral awareness and mobile imaging are changing authentication.
Network Security Concerns With BYOD
Commentary  |  8/4/2014  | 
How banks can mitigate the risk of a network breach as BYOD policies become commonplace.
5 Key Trends From KPMG’s Banking Outlook Survey
Slideshows  |  8/1/2014  | 
Banks are starting to reap benefits from past investments in regulatory compliance and are looking ahead to business growth.
Survey: Mobile Customers More Likely to Recommend Their Banks
News  |  7/31/2014  | 
A new survey by FICO finds that mobile banking users skew heavily toward younger customers but are also more satisfied with their banks.
U.S. Bank Pilots Mobile Photo App for Card Applications
News  |  7/30/2014  | 
The bank is testing the service for its Minnesota Twins-branded cards.
Webster Bank Targets Dissatisfied Customers for Retention, Cross-Selling
News  |  7/29/2014  | 
How one institution is seeking out dissatisfied customers to serve their individual needs and improve their relationship with the bank.
Q&A: BankMobile’s Luvleen Sidhu on Connecting With Gen Y Customers
News  |  7/25/2014  | 
Luvleen Sidhu, chief strategy officer of BankMobile, a division of Customers Bank with a mobile banking platform targeted at millennials, talks about some keys to attracting Gen Y consumers.
How to Achieve Omnichannel Success
Commentary  |  7/25/2014  | 
Some key considerations for banks looking to develop and execute on an omnichannel strategy.
USAA Enlists Watson to Enhance Digital Capabilities
News  |  7/25/2014  | 
The IBM supercomputer will help to answer questions from USAA members.
It’s Time for Mobile Banking to Grow Up: How to Decouple From Online
Commentary  |  7/23/2014  | 
The initial step towards a mobile-first strategy has to be cutting the mobile channel loose from online banking.
How to Master the Branch-to-Online Platform Transformation
Commentary  |  7/16/2014  | 
How data and analytics can help banks as they look to build the branch of the future.
Identity Management Will Get a Mobile Makeover by 2017
Commentary  |  7/16/2014  | 
In the first of a two-part series, we explore how mobile will change user authentication and risk management in financial services.
Apple, IBM Will Woo Enterprises: Mobile Bombshell
News  |  7/15/2014  | 
The two former rivals join forces to sell enterprises on iOS hardware and business apps backed by IBM services. Can the duo dominate the enterprise mobile market?
Cause & Effect: If Banks Build It, Will Customers Come?
Commentary  |  7/10/2014  | 
Banks that provide or build out advanced functions will encourage customers to adopt an increasing number of new tools, leading to higher profits in the long term.
5 Myths About Bank IT Security
Commentary  |  7/10/2014  | 
Banks have to change the way they think about security in the face of more varied and sophisticated threats. Here's five places to start.
Redefining the US Payment System
Commentary  |  7/9/2014  | 
How EMV, smartphones, and tokenization are changing the customer experience.
Setting the Stage for Growth of Holistic Payment Programs
Commentary  |  7/9/2014  | 
Banks can help corporate customers create holistic e-payment programs that gain management support and buy-in from accounts payable, procurement, and finance.
How Banks Can Overcome the Challenge of Data Overload
Commentary  |  7/9/2014  | 
Banks must master the use of unstructured data if they want to seize competitive advantage, enjoy productivity gains, and improve customer service.
Detours on the Road to Digital Banking
Commentary  |  7/9/2014  | 
Digital capabilities are being embraced as the key to future growth. But skills and accountabiliy gaps impede many firms, McKinsey research reveals.
Making the Case for Small-Business Mobile: Easier Than You Think
Commentary  |  7/9/2014  | 
Small-business mobile users typically pay for multiple bank products -- representing a revenue stream financial institutions can't afford to lose.
Welcome to the New Bank Systems & Technology Community
Welcome to the New Bank Systems & Technology Community
Bank Systems & Technology Videos  |  7/8/2014  | 
For the first time, the bank technology community has an online destination where it can share ideas and content.
5 Keys to Success for a Mobile-First Strategy
Commentary  |  7/8/2014  | 
Developing a mobile-first strategy requires prioritizing several key success factors.
Why Bankers Should Think Like Technologists
Commentary  |  7/8/2014  | 
Banking at its core is a business that manages and prices risk. But it's also increasingly a technology business, as new competitive and cyber security threats show.
Finger Lakes Federal Credit Union: Digital Growth Success
Commentary  |  7/8/2014  | 
How one credit union boosted its digital adoption to connect with younger customers.
Survey: 82% of Banking Customers Log In to Mobile Every Week
News  |  7/1/2014  | 
Consumers in the Bank of America Trends in Consumer Mobility Report said their smartphone was as important to them as their car and deodorant.
PNC Releases iPhone App for Corporate Customers
News  |  7/1/2014  | 
The bank's PINACLE treasury services tool is now available as a mobile phone app.
America First Credit Union Rolls Out Location-Based Mobile Offers
News  |  6/29/2014  | 
The credit union added the capability to its existing mobile banking platform, Mobiliti Entrperise from Fiserv.
Fifth Third Announces New Mobile Features
News  |  6/20/2014  | 
Mobile customers can now view account balances without logging in.
Social and Mobile: The Digital Cement
News  |  6/18/2014  | 
Social and mobile are not just means of addressing customer convenience; they can also help you “cement” relationships and hold on to your customer base.
USAA and Capital One 360 Earn Highest Temkin Web Experience Ratings
News  |  6/17/2014  | 
Banks had a strong showing in this year’s Temkin online customer experience survey, with several banks earning high honors.
3 Key Upgrades to Bank of America’s New Mobile App
Slideshows  |  6/13/2014  | 
Bank of America’s new mobile app delivers improved navigation and multichannel integration for a better experience for its 15 million mobile customers.
BlackBerry Inks Mobile Payments Deal
News  |  6/13/2014  | 
The Canadian mobile communications company will provide infrastructure for the EnStream mobile payments network.
U.S. Bank Signs Up with Monitise Create To Upgrade Mobile Experience
News  |  6/11/2014  | 
U.S. Bank will be the first North American financial institution to collaborate with Monitise Create to enhance its mobile customer experience.
TD Bank Goes Social in Customer Communications
News  |  6/11/2014  | 
The bank recently launched TD Helps, an online social community that answers customer questions and provides financial insights.
Digital Banking Investments Continue to Trail Behind Consumer Usage
Commentary  |  6/6/2014  | 
Some key considerations for banks pursuing an omnichannel strategy.
Gartner: 25% of Top 50 Banks Will Deploy App Store By 2016
News  |  6/5/2014  | 
Bank apps are becoming more difficult for customers to find in crowded app stores and poorly organized bank websites, Gartner said.
Standard Chartered Partners with Telco on Mobile Money Accounts
News  |  6/3/2014  | 
Standard Charter’s new Dash mobile app will allow customers in Singapore to access cash, and apply for loans and insurance, from a mobile app.
The Real Opportunities in Mobile Payments
Commentary  |  5/30/2014  | 
Eventually, opportunities associated with value added services driven by data analytics and the growth of mobile money will converge.
Cash Payments at POS Down 10 percent
News  |  5/30/2014  | 
A report form Javelin examines the rise of mobile payments and prepaid cards in popularity.
Chase and U.S. Bank Best in Forrester Mobile Banking Study
News  |  5/29/2014  | 
The top 5 U.S. banks are increasing their transaction capabilities in mobile, but need to offer more self-service options, according to Forrester.
Alternative Banks Appeal to Younger Generations: Report
News  |  5/27/2014  | 
A survey from Accenture looks at the banking habits of those between the age of 18 and 34.
Bank of America To Add Video Conferencing to 500 Branches
News  |  5/22/2014  | 
Bank of America has partnered with Cisco to offer video teleconferencing with remote experts in some of its branches.
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Bank Systems & Technology - August 2014
Modern core systems are emerging as the foundations of effective channel integration and customer engagement initiatives.