News & Commentary
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Amdocs' Mobile Wallet Takes Aim at Unbanked
News  |  12/16/2014  | 
Amdocs is partnering with the State Bank of India to bring mobile banking capabilities to the country's millions of unbanked.
Voice Biometrics Improve Transaction Monitoring Fraud Detection
Commentary  |  12/15/2014  | 
Why voice biometrics should be a part of your fraud prevention strategy in the call center.
Top 5 Enterprise Applications Trends Of 2014
News  |  12/15/2014  | 
Here's a yearend toast to the top headlines in cloud, mobile, integrated marketing, embedded analytics, and software license management in 2014.
Getting Started on the Branch Transformation Journey
News  |  12/12/2014  | 
Celent research shows that banks plan on modest changes to their branches as they focus on mobile.
Using Code Halos to Transform Traditional Segmentation Philosophies
Commentary  |  12/12/2014  | 
By applying Code Halo thinking to anticipate customer preferences, banks can create personalized interactions to increase cross-selling and reduce customer churn.
Kaspersky: Mobile & Bitcoin Attacks Increase, Online Threats Down
News  |  12/11/2014  | 
Kaspersky Lab’s third quarter threat report found that online banking attacks fell last quarter, but mobile banking and Bitcoins are being targeted more.
How Mobile Is Reshaping the Holiday Shopping Season
News  |  12/8/2014  | 
Data from PayPal shows that mobile is changing when and where consumers shop for the holidays.
BS&T's Elite 8 2013: Where Are They Now?
Slideshows  |  12/5/2014  | 
Bank Systems & Technology's 2013 Elite 8 honorees are seeking ways to expand mobile capabilities, modernize infrastructure, and develop data-focused cultures.
Iswaraan Suppiah Enables CIMB’s Growth Across ASEAN
News  |  12/5/2014  | 
How Iswaraan Suppiah has laid the technology foundation for CIMB to become the first pan-ASEAN bank.
How Wells Fargo Is Improving Employees’ Experience – And Productivity
News  |  12/5/2014  | 
Sharon Murphy, who runs Team Member Infrastructure Services at Wells Fargo, is leveraging consumerization to make employees more productive.
How BECU’s IT Strategy Has Enabled Huge Business Growth
News  |  12/2/2014  | 
Under Butch Leonardson's leadership, BECU's IT organization has helped the credit union quadruple its assets.
BBVA Compass: On the Path to Digital Transformation
News  |  12/2/2014  | 
Gabriel Sánchez Iniesta helps usher BBVA Compass into the future of banking.
Great CIOs Know Innovation Is About Making Banking Better
Commentary  |  12/2/2014  | 
Bank Systems & Technology’s 2014 Elite 8 executives are playing critical roles in helping their organizations create cultures of innovation.
InformationWeek's IT Chief Of The Year: Bank Of America's Cathy Bessant
News  |  12/1/2014  | 
Bessant leads BofA's 100,000-person technology and operations group as the bank scraps back from financial and regulatory disaster. Her formula: steady, reliable performance over glitz.
Taking Mobile Mainstream
News  |  11/26/2014  | 
A new Forrester report examines the current state of mobile banking.
Digital Signage & Interactive Technology in the Branch of the Future
Commentary  |  11/24/2014  | 
By and large, banking in the US hasn't changed significantly in over 70 years.
30% of Smartphone Owners Want to Use Mobile Payments Over the Holidays
News  |  11/20/2014  | 
Smartphone owners are looking to use ApplePay and Google Wallet, but don’t know where they can.
For Banks, Business Needs to Get Personal
News  |  11/18/2014  | 
Research from Cisco suggests that customers are seeking more personalized service from their bank delivered through any channel on demand, and are willing to switch for it.
4 Key Trends From the Citi Mobile Challenge
Slideshows  |  11/14/2014  | 
Presenters at the Citi Mobile Challenge demo day demonstrated how mobile is changing financial services.
How to Win the Digital Banking War
Commentary  |  11/14/2014  | 
Customers think in terms of solutions, not products.
SAP, Samsung Parter on Mobile, Wearable Technology
News  |  11/12/2014  | 
The partnership will include a foray into payments as well as mobile banking solutions.
What’s Next for NFC Payments
News  |  11/7/2014  | 
ApplePay helped open the door for NFC mobile payments, but other players will have a say in how the market develops.
Bank of China Opens 'Smart Branch'
News  |  11/6/2014  | 
The bank and its technology partner IBM said the branch is designed to enhance the customer experience.
Why Do Consumers Leave Banks?
News  |  11/4/2014  | 
A new survey from TD Bank examines consumer attitudes towards financial services.
Digital Channels: Windows to Financial Institution’s Soul
Commentary  |  11/3/2014  | 
It might be time to clean those windows and improve the view.
Regulation & Changing Customer Expectations in Treasury Services
News  |  10/31/2014  | 
How regulation and the retail banking experience are driving innovation in treasury services.
What the MCX Hack Means for Mobile Payments
News  |  10/30/2014  | 
Just what mobile payments needed: a data breach.
FDIC: Percentage of US Unbanked Households Decreasing
News  |  10/29/2014  | 
Prepaid cards are growing quickly in popularity among the unbanked.
When a Human Voice Is What Your Customers Must Hear
Commentary  |  10/28/2014  | 
Three cases when a text alert or email just won't cut it.
Making Rewards Count: Turning Data Into Profit
Commentary  |  10/24/2014  | 
Four steps to improving loyalty programs through data and analytics.
U.S. Bank Launches New Mobile App for Corporate Card Clients
News  |  10/24/2014  | 
The app provides on-the-go access to account details and will include fraud alerts and payments capabilities.
Building Loyalty Through Mobile Experiences
Commentary  |  10/23/2014  | 
How to turn customer feedback into a better mobile experience.
MasterCard Opens New Innovation Hub in New York City
Slideshows  |  10/21/2014  | 
MasterCard’s new innovation lab will house teams working on cyber security, mobile payments, and the Internet of Things.
Mobile Banking Divergence: Where True Adoption Begins
Commentary  |  10/20/2014  | 
How to optimize mobile apps to attract today's tech-savvy customers.
Apple Pay to Launch With 500 More Bank Partners
News  |  10/16/2014  | 
The mobile payments service will officially become available on Monday.
European Banks Dominate Efma Accenture Innovation Awards
News  |  10/16/2014  | 
European banks, led by Poland’s mBank, earned most of the annual awards for banking innovation in marketing and distribution presented by Accenture and Efma.
Banks Need to Move at the Speed of Innovation
Commentary  |  10/15/2014  | 
How banks can build an innovation strategy to keep up with the pace of changing customer expectations.
Report: Most Credit Card Customers Still Don’t Understand Key Terms
News  |  10/13/2014  | 
Banks could be at risk of fines by the CFPB as a recent study shows branch and call center reps are failing to meet regulatory requirements.
Anatomy of an Advanced Persistent Threat Attack
Commentary  |  10/10/2014  | 
What can banks learn from recent APT attacks on the retail industry?
Banks Need to Examine Resource Allocation
Commentary  |  10/9/2014  | 
A new report from Cornerstone Advisors looks at the evolution of delivery channels by 2020.
Biometrics: Mobile Payments’ Secret Weapon
Commentary  |  10/9/2014  | 
Why biometrics will be the key to mobile payments adoption.
WSFS Bank Adds Director of Innovation
News  |  10/7/2014  | 
Gillian Meddings most recently managed product development for the private student loan business at Sallie Mae.
Customer Loyalty: How Technology Is Changing the Playing Field
Commentary  |  10/3/2014  | 
Banks can take advantage of emerging trends by unbundling products to give customers more choices.
JPMorgan Chase Breach Impacts 76 Million Consumers
News  |  10/3/2014  | 
A regulatory filing showed that the JPMorgan breach reported in August has affected 76 million households and 7 million small businesses.
State Street CIO: Banks Need Fast Learners
News  |  10/3/2014  | 
At Sibos, State Street’s EVP and CIO Chris Perretta outlined challenges facing financial institutions trying to transform into digital, data-driven enterprises.
Must. Kill. Passwords.
Slideshows  |  9/26/2014  | 
Three companies at Finovate showcased alternatives to ineffective passwords for online authentication.
Getting the Most Out of a Multinational Bank
Commentary  |  9/26/2014  | 
Banks can look at examples from overseas to gain inspiration in how they can innovate.
Report: Millennials Have Appetite for Imaging Solutions
News  |  9/25/2014  | 
A newly released Zogby survey polled those aged 18-34 on their smartphone habits.
Finovate Presenters Deliver on Omnichannel Banking
News  |  9/25/2014  | 
Malauzai Software and MX offer new solutions that achieve a seamless experience across online, mobile, and tablet.
6 Security Strategies for Mobile Employees
Commentary  |  9/24/2014  | 
Though customer relations are often built around face-to-face interactions and in-branch service, much of the activity in today’s financial institutions involves employees who are moving between different office locations, meeting customers offsite, and traveling to business functions
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