News & Commentary
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Building Loyalty Through Mobile Experiences
Commentary  |  10/23/2014  | 
How to turn customer feedback into a better mobile experience.
MasterCard Opens New Innovation Hub in New York City
Slideshows  |  10/21/2014  | 
MasterCard’s new innovation lab will house teams working on cyber security, mobile payments, and the Internet of Things.
Mobile Banking Divergence: Where True Adoption Begins
Commentary  |  10/20/2014  | 
How to optimize mobile apps to attract today's tech-savvy customers.
Apple Pay to Launch With 500 More Bank Partners
News  |  10/16/2014  | 
The mobile payments service will officially become available on Monday.
European Banks Dominate Efma Accenture Innovation Awards
News  |  10/16/2014  | 
European banks, led by Poland’s mBank, earned most of the annual awards for banking innovation in marketing and distribution presented by Accenture and Efma.
Banks Need to Move at the Speed of Innovation
Commentary  |  10/15/2014  | 
How banks can build an innovation strategy to keep up with the pace of changing customer expectations.
Report: Most Credit Card Customers Still Don’t Understand Key Terms
News  |  10/13/2014  | 
Banks could be at risk of fines by the CFPB as a recent study shows branch and call center reps are failing to meet regulatory requirements.
Anatomy of an Advanced Persistent Threat Attack
Commentary  |  10/10/2014  | 
What can banks learn from recent APT attacks on the retail industry?
Banks Need to Examine Resource Allocation
Commentary  |  10/9/2014  | 
A new report from Cornerstone Advisors looks at the evolution of delivery channels by 2020.
Biometrics: Mobile Payments’ Secret Weapon
Commentary  |  10/9/2014  | 
Why biometrics will be the key to mobile payments adoption.
WSFS Bank Adds Director of Innovation
News  |  10/7/2014  | 
Gillian Meddings most recently managed product development for the private student loan business at Sallie Mae.
Customer Loyalty: How Technology Is Changing the Playing Field
Commentary  |  10/3/2014  | 
Banks can take advantage of emerging trends by unbundling products to give customers more choices.
JPMorgan Chase Breach Impacts 76 Million Consumers
News  |  10/3/2014  | 
A regulatory filing showed that the JPMorgan breach reported in August has affected 76 million households and 7 million small businesses.
State Street CIO: Banks Need Fast Learners
News  |  10/3/2014  | 
At Sibos, State Street’s EVP and CIO Chris Perretta outlined challenges facing financial institutions trying to transform into digital, data-driven enterprises.
Must. Kill. Passwords.
Slideshows  |  9/26/2014  | 
Three companies at Finovate showcased alternatives to ineffective passwords for online authentication.
Getting the Most Out of a Multinational Bank
Commentary  |  9/26/2014  | 
Banks can look at examples from overseas to gain inspiration in how they can innovate.
Report: Millennials Have Appetite for Imaging Solutions
News  |  9/25/2014  | 
A newly released Zogby survey polled those aged 18-34 on their smartphone habits.
Finovate Presenters Deliver on Omnichannel Banking
News  |  9/25/2014  | 
Malauzai Software and MX offer new solutions that achieve a seamless experience across online, mobile, and tablet.
6 Security Strategies for Mobile Employees
Commentary  |  9/24/2014  | 
Though customer relations are often built around face-to-face interactions and in-branch service, much of the activity in today’s financial institutions involves employees who are moving between different office locations, meeting customers offsite, and traveling to business functions
Mobile Hot, Cloud Not in Financial Services
News  |  9/19/2014  | 
A survey conducted by the Harvard Business Review in conjunction with Verizon looked at technology trends in various industries.
U.S. Bank Launches Mobile App for Treasury Management
News  |  9/19/2014  | 
The bank piloted the app earlier this year with select clients.
Paperless Treasury: A Budget Trifecta Winner
Commentary  |  9/17/2014  | 
"Want to be our customer? Please fill out this form in triplicate."
Gartner: 75% of Mobile Apps Will Fail Security Tests Through 2015
News  |  9/16/2014  | 
The rise of BYOD means enterprises must implement security testing and containment solutions, according to new Gartner research.
5 Things Apple Got Right With ApplePay
News  |  9/12/2014  | 
Several major mobile payments players have failed to draw great interest from consumers. Here are five ways Apple has set itself up for success.
Apple iPhone 6, Apple Watch: What's Missing
Commentary  |  9/9/2014  | 
Apple did many things right with its new iPhone and Watch hardware, but left a few key technologies out of the mix.
PayPal Enables 'One Touch' Mobile Payments & Bitcoin Transactions
News  |  9/9/2014  | 
PayPal customers will now be able to make one-click payments in mobile shopping apps, and soon will be able to pay with Bitcoins.
iWatch: Expected Star Of Apple's Show
Commentary  |  9/9/2014  | 
New iPhones are expected from Apple Tuesday, but Apple's first smartwatch could steal the applause.
Metropolitan Bank Uses Video to Cut Costs, Save Time & Improve Collaboration
Commentary  |  9/5/2014  | 
How Metropolitan Bank cut costs and improved collaboration with video conferencing.
USAA, Mitek Settle Lawsuit
News  |  9/4/2014  | 
The two entities had been in a years-long legal battle over mobile remote deposit technology.
The Rise of Phablets in FinTech
Commentary  |  9/2/2014  | 
The growing dominance of mobile technology is the most significant tech trend of the last 10 years.
Is There an IT Advantage?
News  |  8/29/2014  | 
Today great IT is more about agility and innovation and less about processing and maintenance. Can your organization make the switch?
The Maturation of Mobile Banking: Balancing Functionality & Ease of Use
Commentary  |  8/28/2014  | 
Mobile banking has evolved from offering only basic, bare-bones banking activities and is on the cusp of providing a standalone alternative to branch banking and even desktop banking.
8 Things We Want In iPhone 6
Commentary  |  8/28/2014  | 
What features rank as most wanted in Apple's soon-to-debut iPhone? Let's talk battery, camera, display, and more.
Launching New Product Innovations With Old Systems
Commentary  |  8/27/2014  | 
Legacy systems and limited resources shouldn't stop community banks from launching new product innovations.
How to Ace RDC Compliance Audits
News  |  8/25/2014  | 
With annual RDC audits weighing heavily on banks, we offer some tips to help compliance officers get through the auditing season.
Technology Forces on Community Banks: What’s a Bank to Do?
Commentary  |  8/25/2014  | 
Small banks need to pursue mobile-based technology and innovation in order to remain relevant.
Geezeo, MEA Form Strategic Parternship
News  |  8/20/2014  | 
The two companies share a variety of common clients.
The Next Generation of Bank Branch Employees
News  |  8/15/2014  | 
Banks need to change their model for branch staffing if they're going to cut branch costs while providing great service.
Automation’s Impact on Customer Experience in Financial Services
Commentary  |  8/15/2014  | 
Cloud-based solutions that focus on sales execution help the financial services sector keep up with rapidly evolving and increasingly tailored customer needs, improving customer experience through trust and loyalty.
The Great Training Divide: Online Training Focus & Inconsistent Customer Experience
Commentary  |  8/14/2014  | 
Transversal research shows that branch staff receive half the training as online staff.
Android Dominates Smartphone Market With 85% Share
Commentary  |  8/14/2014  | 
Even Apple's iOS is a blip compared to Google's unstoppable, juggernaut mobile platform.
Security Forecast: Cloudy With a Chance of Fraudulent ATM Cash-Outs
Commentary  |  8/13/2014  | 
There’s a new advanced persistent threat (APT) attack threatening banks’ ATM networks. What can banks do to counter this threat?
Which Person Would Make a Better Product?
Commentary  |  8/12/2014  | 
Banks need to support their shiny new products with a back office and infrastructure that meet customer expectations.
Using Mobile to Reach the Unbanked in India
News  |  8/11/2014  | 
Adarsh Credit Co-operative Society uses a mobile solution from SAP to serve customers in rural areas.
Identity Management Will Get a Mobile Makeover by 2017, Part 2
Commentary  |  8/8/2014  | 
In the second part of this series, we look at how behavioral awareness and mobile imaging are changing authentication.
Network Security Concerns With BYOD
Commentary  |  8/4/2014  | 
How banks can mitigate the risk of a network breach as BYOD policies become commonplace.
5 Key Trends From KPMG’s Banking Outlook Survey
Slideshows  |  8/1/2014  | 
Banks are starting to reap benefits from past investments in regulatory compliance and are looking ahead to business growth.
Survey: Mobile Customers More Likely to Recommend Their Banks
News  |  7/31/2014  | 
A new survey by FICO finds that mobile banking users skew heavily toward younger customers but are also more satisfied with their banks.
U.S. Bank Pilots Mobile Photo App for Card Applications
News  |  7/30/2014  | 
The bank is testing the service for its Minnesota Twins-branded cards.
Webster Bank Targets Dissatisfied Customers for Retention, Cross-Selling
News  |  7/29/2014  | 
How one institution is seeking out dissatisfied customers to serve their individual needs and improve their relationship with the bank.
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