News & Commentary
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It’s Time for Mobile Banking to Grow Up: How to Decouple From Online
Commentary  |  7/23/2014  | 
The initial step towards a mobile-first strategy has to be cutting the mobile channel loose from online banking.
How to Master the Branch-to-Online Platform Transformation
Commentary  |  7/16/2014  | 
How data and analytics can help banks as they look to build the branch of the future.
Identity Management Will Get a Mobile Makeover by 2017
Commentary  |  7/16/2014  | 
In the first of a two-part series, we explore how mobile will change user authentication and risk management in financial services.
Apple, IBM Will Woo Enterprises: Mobile Bombshell
News  |  7/15/2014  | 
The two former rivals join forces to sell enterprises on iOS hardware and business apps backed by IBM services. Can the duo dominate the enterprise mobile market?
Cause & Effect: If Banks Build It, Will Customers Come?
Commentary  |  7/10/2014  | 
Banks that provide or build out advanced functions will encourage customers to adopt an increasing number of new tools, leading to higher profits in the long term.
5 Myths About Bank IT Security
Commentary  |  7/10/2014  | 
Banks have to change the way they think about security in the face of more varied and sophisticated threats. Here's five places to start.
Redefining the US Payment System
Commentary  |  7/9/2014  | 
How EMV, smartphones, and tokenization are changing the customer experience.
Setting the Stage for Growth of Holistic Payment Programs
Commentary  |  7/9/2014  | 
Banks can help corporate customers create holistic e-payment programs that gain management support and buy-in from accounts payable, procurement, and finance.
How Banks Can Overcome the Challenge of Data Overload
Commentary  |  7/9/2014  | 
Banks must master the use of unstructured data if they want to seize competitive advantage, enjoy productivity gains, and improve customer service.
Detours on the Road to Digital Banking
Commentary  |  7/9/2014  | 
Digital capabilities are being embraced as the key to future growth. But skills and accountabiliy gaps impede many firms, McKinsey research reveals.
Making the Case for Small-Business Mobile: Easier Than You Think
Commentary  |  7/9/2014  | 
Small-business mobile users typically pay for multiple bank products -- representing a revenue stream financial institutions can't afford to lose.
Welcome to the New Bank Systems & Technology Community
Welcome to the New Bank Systems & Technology Community
Bank Systems & Technology Videos  |  7/8/2014  | 
For the first time, the bank technology community has an online destination where it can share ideas and content.
5 Keys to Success for a Mobile-First Strategy
Commentary  |  7/8/2014  | 
Developing a mobile-first strategy requires prioritizing several key success factors.
Why Bankers Should Think Like Technologists
Commentary  |  7/8/2014  | 
Banking at its core is a business that manages and prices risk. But it's also increasingly a technology business, as new competitive and cyber security threats show.
Finger Lakes Federal Credit Union: Digital Growth Success
Commentary  |  7/8/2014  | 
How one credit union boosted its digital adoption to connect with younger customers.
Survey: 82% of Banking Customers Log In to Mobile Every Week
News  |  7/1/2014  | 
Consumers in the Bank of America Trends in Consumer Mobility Report said their smartphone was as important to them as their car and deodorant.
PNC Releases iPhone App for Corporate Customers
News  |  7/1/2014  | 
The bank's PINACLE treasury services tool is now available as a mobile phone app.
America First Credit Union Rolls Out Location-Based Mobile Offers
News  |  6/29/2014  | 
The credit union added the capability to its existing mobile banking platform, Mobiliti Entrperise from Fiserv.
Fifth Third Announces New Mobile Features
News  |  6/20/2014  | 
Mobile customers can now view account balances without logging in.
Social and Mobile: The Digital Cement
News  |  6/18/2014  | 
Social and mobile are not just means of addressing customer convenience; they can also help you “cement” relationships and hold on to your customer base.
USAA and Capital One 360 Earn Highest Temkin Web Experience Ratings
News  |  6/17/2014  | 
Banks had a strong showing in this year’s Temkin online customer experience survey, with several banks earning high honors.
3 Key Upgrades to Bank of America’s New Mobile App
Slideshows  |  6/13/2014  | 
Bank of America’s new mobile app delivers improved navigation and multichannel integration for a better experience for its 15 million mobile customers.
BlackBerry Inks Mobile Payments Deal
News  |  6/13/2014  | 
The Canadian mobile communications company will provide infrastructure for the EnStream mobile payments network.
U.S. Bank Signs Up with Monitise Create To Upgrade Mobile Experience
News  |  6/11/2014  | 
U.S. Bank will be the first North American financial institution to collaborate with Monitise Create to enhance its mobile customer experience.
TD Bank Goes Social in Customer Communications
News  |  6/11/2014  | 
The bank recently launched TD Helps, an online social community that answers customer questions and provides financial insights.
Digital Banking Investments Continue to Trail Behind Consumer Usage
Commentary  |  6/6/2014  | 
Some key considerations for banks pursuing an omnichannel strategy.
Gartner: 25% of Top 50 Banks Will Deploy App Store By 2016
News  |  6/5/2014  | 
Bank apps are becoming more difficult for customers to find in crowded app stores and poorly organized bank websites, Gartner said.
Standard Chartered Partners with Telco on Mobile Money Accounts
News  |  6/3/2014  | 
Standard Charter’s new Dash mobile app will allow customers in Singapore to access cash, and apply for loans and insurance, from a mobile app.
The Real Opportunities in Mobile Payments
Commentary  |  5/30/2014  | 
Eventually, opportunities associated with value added services driven by data analytics and the growth of mobile money will converge.
Cash Payments at POS Down 10 percent
News  |  5/30/2014  | 
A report form Javelin examines the rise of mobile payments and prepaid cards in popularity.
Chase and U.S. Bank Best in Forrester Mobile Banking Study
News  |  5/29/2014  | 
The top 5 U.S. banks are increasing their transaction capabilities in mobile, but need to offer more self-service options, according to Forrester.
Alternative Banks Appeal to Younger Generations: Report
News  |  5/27/2014  | 
A survey from Accenture looks at the banking habits of those between the age of 18 and 34.
Bank of America To Add Video Conferencing to 500 Branches
News  |  5/22/2014  | 
Bank of America has partnered with Cisco to offer video teleconferencing with remote experts in some of its branches.
Customer Segmentation, Adoption and Risk in Mobile Check Deposit
News  |  5/21/2014  | 
Mobile check deposit is entering a new stage with the development of risk management policies and growing adoption among commercial clients.
Google Wallet Adds PayPal As Payment Option
News  |  5/16/2014  | 
Google Wallet users can now choose to pay with PayPal when shopping in the Google Play store.
Can Banks Boost Their Digital Savviness?
Commentary  |  5/15/2014  | 
PwC shares five digital behaviors that are crucial in a changing landscape.
Why Mobility Managers Deserve A Seat At The Table
Commentary  |  5/15/2014  | 
It's not just a couple of VPs sharing a cellphone anymore. You need a dedicated mobility manager equipped to oversee your valuable hodgepodge of mobile devices and data
Banks Position Themselves For Mobile Banking 2.0
News  |  5/13/2014  | 
Mobile banking may have become an established channel, but that doesn't mean there aren't lots of changes ahead. What will mark the next generation of mobile -- and what must banks do to capitalize on these trends?
Making Data-Driven Decisions in Branch Networks
News  |  5/8/2014  | 
By combining geographic data with bank’s customer data, Pitney Bowes is trying to help banks make smart decisions in their branches.
The Business Case for Digital Signage at Bank Branches
Commentary  |  5/5/2014  | 
Digital signage can enhance the branch experience for customers and improve product awareness and sales.
Bank Branch Numbers Going Down
News  |  4/28/2014  | 
The U.S. lost 281 branch locations during Q1 of 2014, according to research from SNL Financial.
Three Technologies that Cater to Mobile-only Customers
Commentary  |  4/25/2014  | 
Banks increasingly need to ind ways to differentiate their mobile offerings. Here are three ways they can do just that.
Five Ways Video Can Extend Bankers' Brains
Commentary  |  4/18/2014  | 
Here's how video can make bankers more knowledgeable and agile in their day-to-day interactions.
Ally Bank's Mobile Strategy
News  |  4/18/2014  | 
The direct bank uses the mobile channel as one of the primary ways to maintain its financial relationship with customers.
A Crucial Strategy for Bank Branches in 2014
Commentary  |  4/17/2014  | 
Banks can improve the in-branch and omni-channel experience using new technologies.
Improving Security In the Fast-Paced World of Mobile
News  |  4/16/2014  | 
Looking at the biggest threats banks face in mobile with BITS’ security expert Jim Pitts.
All Roads Lead to the Omnichannel
Commentary  |  4/16/2014  | 
How to chase the savvy banking customer through an omnichannel strategy.
Citi's Evolving Mobile Landscape
News  |  4/15/2014  | 
The bank is constantly looking to improve its mobile offerings based on customer feedback.
UMB Bank Helps Customers Get Comfortable with Digital
News  |  4/14/2014  | 
Video conferencing and a new digital platform have helped UMB Bank encourage more customers to use digital channels while increasing revenue in the branch.
Coupons and Offers Are Driving Mobile Commerce Behavior
News  |  4/11/2014  | 
The behavior of mobile consumers is being shaped by digital coupon programs, but many consumers aren’t aware of their banks’ coupon offerings.
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