News & Commentary
Content posted in September 2013
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Tablet-Friendly Websites a Must for Banks
News  |  9/30/2013  | 
A report from Corporate Insight finds that, slowly but surely, financial services firms are rolling out new websites with clear, tablet-friendly features in mind.
Top 5 BYOD Pitfalls Your Bank Should Avoid
Commentary  |  9/30/2013  | 
Banks must make sure their bring-your-own-device mobile policies provide benefits such as productivity and employee satisfaction, not new headaches around technology, security and compliance
Where Are They Now? BS&T's 2012 Elite 8, One Year Later
Slideshows  |  9/30/2013  | 
Core systems modernization, customer experience-related initiatives and supporting regulatory compliance are among the top priorities keeping BS&T's 2012 Elite 8 honorees busy since they were recognized a year ago. Here are updates on the challenges and projects that some of the executives have been tackling in the past year.
Bank Systems & Technology's 2013 Elite 8 Honorees Combine Vision And Resilience
Commentary  |  9/30/2013  | 
As the role of the CIO becomes increasingly complex, BS&T's 2013 Elite 8 executives prove that dealing with change and inspiring innovation are not mutually exclusive.
Mercantile Bank of Michigan Leverages Unique Partners in Online and Mobile
News  |  9/29/2013  | 
John Schulte, Mercantile Bank's CIO, is never shy about partnering with new companies that have little or no experience working with banks.
USAA's Greg Schwartz Keeps IT's Focus On The Customer Experience
News  |  9/29/2013  | 
At USAA, CIO Greg Schwartz leads an IT organization whose mission is to innovate on behalf of its active and retired military member customers.
Bank of America: Building A Sleeker, More Efficient Bank
News  |  9/29/2013  | 
Bank of America's Bridget O'Connor oversaw a huge legacy system conversion while also fashioning the bank's branches for the future.
BNY Mellon's Kumar Uses Metrics To Make Better Business Decisions
News  |  9/29/2013  | 
Suresh Kumar uses metrics extensively as he helps Bank of New York Mellon prepare for the future and create a culture of excellence.
Treasury Services 2.0: RBS Citizens Goes All in on Mobile
News  |  9/29/2013  | 
Jim Gifas brings innovation to corporate clients at RBS Citizens.
TD Bank Answers Customer Needs Through Data And Analytics
News  |  9/29/2013  | 
Matt Chevalier, TD Bank's senior VP of retail strategy and marketing, led a major data-driven effort to change the way the bank measures its performance.
First Financial Bankshares: Small Bank, Big Innovation
News  |  9/29/2013  | 
Jeff Casey has spearheaded a mobile revolution at First Financial Bankshares, with products that can rival offerings from the big boys.
Capital One Builds A Foundation for Growth Through Key Systems Integrations
News  |  9/29/2013  | 
The senior VP and CIO of Capital One Bank's Financial Services Division has helped consolidate and simplify the bank's IT infrastructure through a number of acquisitions.
3 Ways Ontario, Canada Is Leading the Charge in Mobile Payments
Slideshows  |  9/27/2013  | 
MasterCard ranked Canada as the second most prepared country in the world for widespread mobile payments adoption. Here are some of the reasons why.
Navigating the Big Data Nuances of Financial Crimes
Commentary  |  9/27/2013  | 
By approaching financial crime initiatives with an integrated approach, financial institutions can use data as an asset in communication across departments and stay up to date with evolving requirements.
Chase Tops Keynote Mobile Banking Scorecard
News  |  9/27/2013  | 
Banks are moving towards offering more robust, transactional mobile services and capabilities, the scorecard finds.
The Future Marriage of Virtual Currency and Mobile Payments in Canada
Commentary  |  9/27/2013  | 
Virtual currency and mobile payments could make a perfect combination in Canada, which could also lead to wider virtual currency adoption elsewhere.
Apple, Always the Elephant in the Mobile Payments Room
Commentary  |  9/26/2013  | 
As Blackberry and Samsung have enabled NFC on all of their new handsets sold in Canada, Apple has conspicuously refused to join the growing mobile payments market.
Sun National Offers Mobile Payments to Small Business Customers
News  |  9/25/2013  | 
The New Jersey-based bank, in conjunction with First Data, expanded its mobile payment solution, Pogo, to small businesses.
Geography, Collaboration and Innovation in Canada’s Mobile Payments Market
Commentary  |  9/25/2013  | 
Canada’s major banks, telcos and IT companies are all neighbors in Ontario, and have been quick to partner on mobile payments solutions.
Mobile Wallets, Tailored For Credit Unions
News  |  9/24/2013  | 
Mobile payments technology provider CU Wallets has launched a mobile wallet application for credit unions.
VeriFone Taps Citi Exec as New CEO
News  |  9/24/2013  | 
Paul Gallant, formerly the CEO of Citigroup's Enterprise Payments business, will take the reigns at VeriFone starting Oct. 1.
Mobile Payments and Our Neighbors to the North
Commentary  |  9/24/2013  | 
This week BS&T will be examining the development of the mobile payments market in Ontario, Canada, and looking for lessons that could apply to the U.S. market.
Networking & Social Media: Foundations of Customer-Centric Banking
Commentary  |  9/24/2013  | 
Banks need to act now to be sure they’re at the forefront of the new standards in banking.
ACI Acquires Official Payments
News  |  9/23/2013  | 
The move is intended to expand the company's footprint in the electronic bill pay market.
Jimmy Buffet and Mass Data
Commentary  |  9/23/2013  | 
In the second article in our series on how banks can tap big data to help commercial clients with their cash flow, we look at some examples of how banks can solve common customer pain points with their data.
Banking Transformation: How Do We Get There?
News  |  9/22/2013  | 
By helping financial institutions to develop digital banking strategies that optimize mobile, analytics and cloud solutions, SAP aims to double its revenues in financial services by 2015.
4 Key Payments Trends from the 2013 World Payments Report
Slideshows  |  9/20/2013  | 
Capgemini's latest World Payments Report highlights a number of interesting trends that are fostering the growth of non-cash payments around the globe.
EMV: A Game Changer for the USA
Commentary  |  9/20/2013  | 
The standard brings personal security benefits to cardholders, but EMV can also be a game changer for payment service providers.
KeyBank Improves Employee Experience with New Internal Search Engine
News  |  9/20/2013  | 
Using Coveo’s Advanced Enterprise Search the bank has made it easier for employees to quickly find information in its internal knowledge database.
TD Bank Rolls Out Mobile Check Deposit
News  |  9/19/2013  | 
The bank announced this week it is introducing the popular mobile banking capability for users of its iPhone and Android app.
Wells Fargo Prioritizes Paperless
News  |  9/19/2013  | 
The bank has completed more than one billion e-receipt transactions at ATMs, as it seeks to be more environmentally friendly and offer customers more choices.
U.S. Bank First to Offer Mobile Money Transfer with Western Union
News  |  9/18/2013  | 
The new capability will allow customers to send money internationally through Western Union from the U.S. Bank mobile app.
The Death of the NFC Mobile Wallet?
Commentary  |  9/18/2013  | 
Developments in the mobile wallet space this week seem to indicate a shift towards cloud-based payment methods.
Barclays Gets Into the Mobile Payments Game
News  |  9/17/2013  | 
Barclays has launched a mobile checkout feature that allows users to make purchases from a mobile web or checkout page, as well as a "buy" feature that allows consumers to purchase from as advertisement via QR code.
Barclays Expands Use of Crowdsourcing to Better Customer Experience
News  |  9/17/2013  | 
Barclays new Your Bank site offers customers the chance to share and vote for ideas on how the bank can better serve them.
ANZ Uses Public Cloud Across The Business
News  |  9/17/2013  | 
Although many banks will only consider private cloud, ANZ CTO reports that his bank's growth strategy depends on public cloud capabilities.
Building the Customer-Centric Bank of the Future
Commentary  |  9/16/2013  | 
The banking industry has been slow to adapt to changing expectations and new ways of serving customers. Here’s what banks must do now to lead the industry.
How To Prepare Now for FASB’s CECL Model
Commentary  |  9/16/2013  | 
The coming implementation of the Financial Accounting Standard Board’s Current Expected Credit Loss model requires banks to think ahead about how they collect and manage data regarding their loan portfolios.
BofA Merrill Lynch Consolidates Data Systems
News  |  9/16/2013  | 
The bank consolidated multiple systems in its Global Transaction Services business and now has one data repository.
5 Ways Mobile Banking Is Evolving: Finovate
Slideshows  |  9/13/2013  | 
Several new technologies demoed at Finovate this week showcased new ways that mobile is solving pain points for banks and their customers.
Regulatory Compliance -- Pay Now Or Pay Later
Commentary  |  9/13/2013  | 
J.P. Morgan Chase is going to spend $4 billion to address risk and compliance problems. Did it have to go this way?
The Internet of Things…Internet of What?
Commentary  |  9/13/2013  | 
As devices become more connected and are able to communicate with each other, banks will need to develop ways to participate in this new technology.
SAP Acquires KXEN
News  |  9/13/2013  | 
SAP plans to extend their offering of predictive analytics on SAP HANA by acquiring KXEN.
MasterCard Shows Off Its Vision of the Future of Mobile Commerce
News  |  9/12/2013  | 
At its Innovation Showcase in New York City MasterCard demonstrated a number of new capabilities to elevate customer experience in mobile commerce.
Number of Undercapitalized Banks Falls To Lowest Level in Five Years
News  |  9/12/2013  | 
26 banks were considered undercapitalized as of June 30, according to research from SNL, compared to 38 the same time last year.
Making Personal Finance Social Spotlighted At Finovate
News  |  9/11/2013  | 
Making it easier to pay friends and manage family finances collaboratively was a clear theme among the many new financial services tools presented yesterday at Finovate Fall in New York City.
Understanding The Banking System's Role In the Post-9/11 World
Commentary  |  9/11/2013  | 
A new book outlines the role the U.S. Treasury Department has played in the war on terrorism.
ClearXChange Names New CEO
News  |  9/10/2013  | 
Former Wells Fargo executive Michael Kennedy says mobile p2p payments will continue to grow.
Banks Face Crisis of Trust with Their Small Business Customers
Commentary  |  9/10/2013  | 
Small businesses are increasingly targeted by fraudsters, requiring banks to better tailor security strategies to fit their small business customers.
Barclays Puts the Safety Deposit Box in the Cloud
News  |  9/9/2013  | 
Barclays online banking customers will now be able to scan and upload important documents a cloud-based document storage system.
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