The Great Debate
Robert Carter, executive VP & CIO of FedEx Corp., and Denis O'Leary, a private investor who was CIO at J.P. Morgan Chase, squared off at InformationWeek's Fall Conference over tech-industry issues.
Branch Renewal to Multi-Channel Delivery
Initial efforts at new branch designs often overlooked customers' priorities in attempts to mimic retail merchandising. The vital key they missed was the people.
Software Helps Banks Comply With Patriot Act
As financial institutions scramble to comply with the federal government's Oct. 1 deadline for implementing strict customer-identification procedures, they're looking for technology to scour transactions for patterns of fraud.
Defining a New Model of Branch Banking
The branch has become the focal point of retail banking, after a period where alternative channels such as call centers and Web banking had been the centers of attention.
Custom code is alive and well and playing a strategic role at many financial-services companies, including H&R Block, Morgan Stanley, Fannie Mae, AXA Financial and the London Stock Exchange.
Site Performance Shines Amid Upgrade Blitz
Considering the rapid rate at which banks are rolling out innovations to their online offerings and the inexorable rise in customer adoption, you might think site performance would inevitably suffer. Think again.
Blackout Highlights Gray Areas
Looking back at the August 14 blackout in the Eastern U.S. and parts of Canada, it's evident that the disaster recovery plans at financial institutions worked precisely as intended. But there's still room for improvement.
Big Bad World
Actually, when it comes to computer security, it's a small--and threatening--world. A global reach calls for global security measures.
R.F.I.D. in the U.S.A.
Have you ever felt impatient when standing behind someone in line at the grocery store who insisted on paying by check?
SIA's Telecom Partner
Equant recently signed a multi-million dollar contract to connect 120 SIA-member financial institutions onto the SWIFTNet messaging platform using an IP VPN
Northern Trust Fights the Fax
The challenges of dealing with a shrinking budget and an increasing workload are nothing new to Tim Theriault, president of worldwide operations and technology, and chief technology officer with Chicago-based Northern Trust.
Piece by Piece ...
When it comes to financial services M&As, putting it together means incorporating technology assessment and standards into the due diligence process.
Accepting the Risk
Banks need to better understand their risks to satisfy new rules-and to compete.