News & Commentary
Content posted in August 2010
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94% of Professionals Likely to Use Mobile Payments, Survey Finds
News  |  8/31/2010  | 
In a survey of 1,000 professionals across 67 countries, conducted by Netsize, more than half said they would be willing to use mobile payments for purchases of more than $100.
CIOs Say Employees Complain About IT Security Policies
News  |  8/30/2010  | 
40% say it's very or somewhat common for employees to complain about restrictive policies.
Banks' Back Office Outsourcing Expected to Reach $67.2 Billion in 2015
News  |  8/30/2010  | 
Information technology outsourcing accounted for 16% of outsourcing deals finalized in 2009, according to Marketsandmarkets study.
Q&A: Lamar Chesney, SunTrust's CPO, on Managing Spend and Bringing Vendor Relationships to a "Nirvana" State
News  |  8/27/2010  | 
The bank is using software to manage contract compliance, philosophy to manage supplier relationships.
40% of Middle Market Banking Execs Considering Mobile Banking
News  |  8/26/2010  | 
However, 61% are concerned about mobile banking security.
Philly Banker Undergoes Surgery for 'Blackberry Thumb'
News  |  8/26/2010  | 
Ubiquity ain't easy. And sometimes being in constant contact with clients and colleagues can get downright painful.

Umpqua Bank CIO Colin Eccles: Merger Expert
News  |  8/25/2010  | 
Umpqua Bank CIO Colin Eccles whips through bank IT mergers with speed and agility, using a repeatable process honed over time.
Navy Federal Credit Union CIO Jerry Hermes: Global Presence, Small IT Footprint
News  |  8/25/2010  | 
As CIO of Navy Federal Credit Union, Jerry Hermes keeps watch over an IT infrastructure that's sprawled around the world. New monitoring and business service management tools help.
John Itokazu of Zions Bancorporation: Putting the Team First
News  |  8/25/2010  | 
Zions Bancorporation EVP and CIO John Itokazu believes trust and collaboration among his technology team are keys to the company's success.
First Horizon's Bruce Livesay: Growing Against the Grain
News  |  8/25/2010  | 
First Horizon CIO Bruce Livesay found opportunity amid the financial crisis to position his bank for tomorrow.
Paul Johnson of BB&T: Transformation Never Ends
News  |  8/25/2010  | 
Nearing completion of a program to overhaul the way his technolgy organization operates and how it is viewed by the business, BB&T EVP and CIO Paul Johnson says the evolution of IT is an ongoing journey.
Wells Fargo's George Tumas: Building Top-Notch Online Banking
News  |  8/25/2010  | 
As CIO of Wells Fargo's Internet services group, George Tumas is pushing the envelope in the online and mobile banking space.
Citigroup's Anthony DiSanto: Modernizing the Data Center
News  |  8/25/2010  | 
As Managing Director of Citi's technology infrastructure, Anthony DiSanto envisions the data center as the hub of business operations.
Jeff Dennes: Mobile Banking Pioneer, iPad Enthusiast
News  |  8/25/2010  | 
As the architect of USAA's online and mobile banking initiatives for the past 10 years, Executive Director Jeff Dennes rolled out a series of technology innovations for these channels. Although Dennes recently left the company, an iPad app he spearheaded is due out late this year.
Banks Can Close Gap Between Customers Who Want PFM and Those Who Use It, Fiserv Says
News  |  8/25/2010  | 
There's a considerable gap between online banking users who show interest in personal financial management (PFM) tools and online banking users who actually use personal financial management tools, according to a survey of 3,000 online banking users conducted last winter by Fiserv.

BNY Mellon Data Center Wins Energy Star Award
News  |  8/25/2010  | 
Pennsylvania data center among the first in EPA’s registry of more than 11,000 commercial facilities to receive recognition.
Star Network Enhances Security for Debit Transactions
News  |  8/25/2010  | 
CertiFlash technology provides encrypted, temporary card number.
Fiserv Rolls Out Mobile Deposit Capture
News  |  8/25/2010  | 
Reselling Mitek's check image capture system to let its bank customers deposit checks through their cell phones.
Bank of the West Launches Mobile Banking
News  |  8/24/2010  | 
San Francisco-based Bank of the West ($61 billion in assets) announced Tuesday the launch of its mobile banking platform, which enables a several account functions through SMS.
It's Back to School and the Perfect Time for Bank IT Managers to Get Back to Work
News  |  8/24/2010  | 
I expect that 15,678 bank IT managers will take this as an insult, but my message is designed to serve as a wake-up call for next year. YOU'LL NEVER GET A CHANCE LIKE THIS TO PUT YOUR HOUSE IN ORDER. The "three-year vacation" is about to end; the wave of new tech projects is beginning to look like a developing tsunami.
Bridge Community Bank to Join NACHA Check Truncation Pilot
News  |  8/24/2010  | 
Ditching checks at bank level rather than merchant level expected to save the bank time and money.
FSA Fines Zurich Insurance $3.5 Million for Failing to Protect Customer Data
News  |  8/24/2010  | 
Penalty follows the loss of a backup tape containing personal information for 46,000 policy holders.
Verizon Cloud PCI Compliant, Ready for Payment Apps
News  |  8/24/2010  | 
Passed a PCI data security audit, authorized to process, store and transmit credit card information.
RBS WorldPay to Provide Way5000 Terminal for Mobile Merchants
News  |  8/23/2010  | 
RBS WorldPay has completed certification of the way5000 mobile terminal, a class-A portable wireless processing terminal, the company announced Monday.
SunGard Helping Grameen Scale Up Microfinance Platform
News  |  8/23/2010  | 
Providing quality assurance and implementation help as microfinance institutions grow.
Huntington Bank Creates New Corporate Development Director to Lead M&A Strategies
News  |  8/23/2010  | 
Huntington Bank creates new corporate development director to lead M&A strategies; Scott Brewer, formerly managing director at Stifel, Nicolaus & Company, will implement merger-and-acquisition strategies at Columbus, Ohio-based bank.
Rapping for Reform: Elizabeth Warren Fans Find Unique Ways to Push for Her Appointment to Head Consumer Financial Protection Bureau
News  |  8/20/2010  | 
Elizabeth Warren, the leading-yet-controversial candidate to head the new Consumer Financial Protection Bureau that will be created as part of the Dodd-Frank financial services industry reform bill, has inspired lots of passionate debate and discussion.
Sterling National Bank Sees Growth from "Flight to Quality"
News  |  8/19/2010  | 
New York-based Sterling National Bank ($2.1 billion in assets) has recently seen a significant percentage of its growth as the result what it calls a "flight to quality," or the effect of dissatisfied customers leaving larger banks for more personalized service at a smaller bank or community bank.
Mitek Granted Patent for Remote Deposit Capture Application
News  |  8/19/2010  | 
Image analytics and mobile document capture provider Mitek Systems, Inc. on Wednesday announced it has received a United States patent for its Mobile Deposit remote deposit capture application.
Facetime's Socialite Solution Aims to Monitor Social Network Activity
News  |  8/18/2010  | 
California-based Facetime Communications announced Monday the release of Socialite, a new security management and compliance solution specifically built for banks using social networks.
Citi to be First U.S. Bank to Deploy MasterCard inControl
News  |  8/17/2010  | 
New York-based Citi will be the first U.S. bank to deploy MasterCard's inControl service, adding new functionality for cardholders by the end of this year. The new service will give cardholders the ability to set spending limits, set budgets and rules for when and how their card can be used, and set up realtime SMS and email alerts based on spending activity.
Enterprise Marketing May Become the Next Big Technology in Banking
News  |  8/17/2010  | 
When IBM pays a huge premium to acquire a marketing software company, banks should at least see that as a signal of prudent positioning and put marketing software on their IT project list.
First Tennessee Launches Mobile Banking
News  |  8/16/2010  | 
First Tennessee Bank ($26.3 billion in assets), a subsidiary of Memphis-based First Horizon National Corp., announced the launch of its mobile banking service Monday. The service allows customers to access the bank via SMS, mobile web browser or downloadable app.
Customer-Centered Banking is the Future, Author Says
News  |  8/16/2010  | 
In terms of understanding consumer behavior and providing the online and mobile services accountholders want, Brett King believes if banks don't innovate, they run the risk of letting outside competitors steal business by providing the technology first.
ICBA Releases Community Bank Locator Application for Blackberry and Android Devices
News  |  8/16/2010  | 
ICBA releases community bank locator application for Blackberry and Android devices.
Hot Summer Matches Heat in a Banker's Kitchen
News  |  8/16/2010  | 
Most parts of the U.S. are experiencing a hot summer, noticeably above average in heat, and in many cases humidity too. I am reminded of a phrase attributed to President Truman, "If you can't stand the heat get out of the kitchen."
Zeus Trojan Targets Online Banking, Steals $1 Million from British Accounts
News  |  8/13/2010  | 
A sophisticated new Trojan has over the summer caused some $1 million in losses for a British bank by targeting online banking. And it's being billed as the "most dangerous Trojan virus ever created."

Beware of Borrowers Using Social Security Numbers Stolen from Children
News  |  8/13/2010  | 
In a growing form of creepy and eerily patient criminality, fraudsters are obtaining the Social Security numbers of children (who have pure credit records because they've never had any credit) and using their identities to slowly build up good credit histories over the course of as much as five years, so that they can then write bad checks and disappear.
WePay Group Payments Startup Grows 80%, Attracts $7.5
News  |  8/13/2010  | 
Payment startup sees surge of activity in online group fee collection.
Two Texas Community Banks Deploy Contactless Mobile Payments
News  |  8/12/2010  | 
Bankers impressed with the technology and the ‘cool factor’ of Bling Nation's tap and pay scheme.
Touchscreen Smudges Said to Pose Security Risk
News  |  8/12/2010  | 
Researchers at the University of Pennsylvania have brought to light the potential dangers of touchscreen smudges in a paper released yesterday.
KeyBank Deploys Mobile Money to All Customers
News  |  8/12/2010  | 
Cleveland-based KeyBank ($94 billion in assets) rolled out mobile banking services to all of its customers this week through Fiserv, Inc.'s Mobile Money product. It is one of the first banks in the United States to roll Mobile Money out - which enables various mobile transactions - to all of its customers.
How Wells Fargo Used BPM to Merge Its Trust Ops with Wachovia's
News  |  8/11/2010  | 
Paul Tazbaz, enterprise architect, and Dave Watkins, BSC manager, security servicing at Wells Fargo, share why and how they've used business processing modeling to streamline trust operations and along the way reduced both risks and costs.
How to Make Your Website a Magnet for Deposits
News  |  8/11/2010  | 
By Terry Moore and Madhavi Mantha, Accenture More than one-half of financial services product searches in the United States begin online, according to Accenture research, and that figure is likely to increase. Indeed, customers rank the online channel as the single most important way of interacting with their banks.
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