Creating Opportunities with Proactive Customer Interactions
By Joseph Salesky, ClairMail
Today's business and technology climate has disrupted customer relationships for banks, making it harder to retain assets, acquire new deposits, cross-sell products or obtain new customers. Customers are feeling the need to stay connected to their accounts, but that is driving up the cost to service them.
GreenBank Offers Unembossed Debit Cards
GreenBank has implemented Dynamic Card Solutions' (DCS) software and flat card printers to instantly issue unembossed MasterCard debit cards at the branch level.
Bill of Rights for ID Theft Victims Gains Steam
Just this morning, I heard on the radio that New York's senior Senator Chuck Schumer plans to push legislation around creating an airline passengers "bill of rights." I, for one, don't particularly like being trapped on the tarmac for hours on end, so kudos to Sen. Schumer.
But that's not the only "bill of rights" that should make headlines. The Identity Crime Victims Bill of Righ
Lending the New England Way With What Comes Naturally
Even though my business is IT, not lending, I have seen the correlation between the two. For example, right now Georgia leads the country in the number of failed banks (22.5 percent). The six New England states have zero. I worked for several banks in Georgia as a consultant. I worked for one bank in Rhode Island (later acquired by Bank of America) as an IT guy. I doubt if the bank examiners are using my methods (zip code focus) for spotting risky lending practices, but I offer some real-life ob
European ATM Deployments Serve as Lesson in Self-Service to U.S. Banks
By Martin Macmillan, Level Four Americas
The way Americans use ATMs and self-service technology is about to change. A look at how European financial institutions have developed ATM functionality that encourages consumers to use ATMs for activities beyond cash withdrawal will provide some insight as to how American financial institutions will follow suit.
Core System Conversions Are Like NASA Spacecraft Launches, But 'More'
What I mean by "more" is that just in the past five years, U.S. banks performed 2,890 vendor-assisted, core conversions as a result of switches to a new core system. Add to that the conversions at 1,877 banks in the same period as a result of bank consolidations, and you've got 4,767 conversions going on at banks, thrifts and credit unions. So 29 percent of all financial institutions went through a conversion in the past five years. That work represents one huge consumption of pain relievers.
Beyond "Check-the-Box" Mobile Banking and Payments
By Calvin Grimes, Fiserv
Bank and credit union executives recently cited "the competition is doing it" as one of the top two reasons why their institutions were investing in the mobile channel. This unscientific poll of attendees at two webinar events reveals a potentially troubling tendency toward "check-the-box" decision making when it comes to mobile banking.
Social Networking Is as Old as Humanity
Is social media all it's cracked up to be?
Scott Berkun, a former manager at Microsoft who describes himself as an author, "kick ass" public speaker and consultant to Fortune 500 companies, says it's not. In a blog, Berkun attempts to bring people's expectations and terminology about social media back down to earth.
Aussies Claim to have Developed 'Bug Free' OS for Mobile Platforms
Once again, our friends at sister brand Dr. Dobbs have provided me with yet more interesting blog fodder. In his editor's note in the daily Dr. Dobbs Update email, editorial director Jonathan Erickson discusses a breakthrough by Australian researchers who claimed to have developed the first "bug free" embedded software.
ICBA Debuts YouTube Series
The Independent Community Bankers of America (ICBA) has launched a video series running on YouTube geared towards consumer education.