News & Commentary
Content posted in June 2014
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BBVA First Bank to Offer Mobile Payments Via Host Card Emulation
News  |  6/30/2014  | 
Android users of the BBVA Wallet app will now be able to make NFC payments thanks to Visa’s new cloud storage specifications for credentials.
America First Credit Union Rolls Out Location-Based Mobile Offers
News  |  6/29/2014  | 
The credit union added the capability to its existing mobile banking platform, Mobiliti Entrperise from Fiserv.
Banking Industry Framework Accelerates Time to Value
Banking Industry Framework Accelerates Time to Value
Bank Systems & Technology Videos  |  6/27/2014  | 
IBM’s Banking Industry Framework provides fast, measurable returns with demonstrated payback to solve the banking industry’s newest paradox: how to cut costs while investing for the future by
5 FinTech Startups To Watch
Slideshows  |  6/27/2014  | 
A look at five diverse startups joining the New York City-based FinTech Innovation Lab that are looking to change the way banks do business.
The Dreaded IT Budget Cut: Myth, Reality, Transparency
Commentary  |  6/27/2014  | 
On the surface, a 10% cut on a $2 billion IT budget seems easily attainable. In reality, it isn't.
The Continuing Rise of Virtual Currency
Commentary  |  6/27/2014  | 
Intuit announced this week it will enable businesses to accept Bitcoin payments.
Mobile Security Action Plan
News  |  6/27/2014  | 
Consumerization means CIOs must grant personal devices access to corporate data and networks. Here's how to avoid loss and corruption.
Survey: U.S. Banks Under-Leveraging Customer Loyalty
News  |  6/26/2014  | 
Bank customers are taking advantage of a competitive environment to shop around for credit and investment products, a FICO survey finds.
How U.S. Bank Is Taking its Customer Experience to the Next Level
News  |  6/25/2014  | 
U.S. Bank already had a highly rated customer experience; here’s what its been doing to make it better.
Four Core Must-Haves To Enable Digital Banking
Commentary  |  6/25/2014  | 
What does it take to become an "Everyday Bank" that is a customer’s trusted partner before, during and after a transaction?
Bank Fraud: It’s Not Personal, Just Business
Commentary  |  6/25/2014  | 
Less publicized (but nonetheless costly) incidents of fraud, questions of liability, and mixed success in court complicate the allocation of security resources.
5 Tools to Identify Gaps in Your Customer Experience Strategy
News  |  6/24/2014  | 
How silos create gaps in your customer experience strategy, and how to identify those gaps.
Bringing Innovation to Treasury Services
News  |  6/24/2014  | 
Jim Gifas looks to help Capital One revolutionize its treasury product set.
The Return of Tapes: Protecting Retro Data
Commentary  |  6/23/2014  | 
How magnetic tape still has a place in storing and securing data for longevity.
Automation, Compliance and Customer Experience in Trade Finance
News  |  6/23/2014  | 
How automating compliance screening in trade finance can help please customers and regulators.
Getting Smart About Authentication Methods for Mobile Payments
Commentary  |  6/23/2014  | 
Whether payment security is physical or “virtual,” the key to its success lies in the authentication mechanism.
Customer Benefits Versus Revenue Growth in Innovation
Commentary  |  6/20/2014  | 
What drives innovation in your organization? Customer benefit or revenue growth?
3 Lessons Banks Can Learn From the World Cup
Commentary  |  6/20/2014  | 
The world's most watched sporting spectacle features wisdom that can be adapted to the banking industry.
Top Ten Predictions for Customer Communications Management
Commentary  |  6/20/2014  | 
Ten trends to watch out for in customer communications management software as customer expectations continue to evolve.
Fifth Third Announces New Mobile Features
News  |  6/20/2014  | 
Mobile customers can now view account balances without logging in.
Amazon Fire: The Buy Phone
News  |  6/19/2014  | 
Or should we call it the Prime Phone? Amazon hopes its smartphone will tempt people to ditch Apple and Samsung for dedicated access to Amazon products.
Many Banks Struggling to Identify Gaps in AML Programs, Report Indicates
News  |  6/19/2014  | 
A new survey from NICE Actimize found that some banks are lagging in building a strong culture around AML compliance.
Public vs. Private Cloud: Dollars & Sense
Commentary  |  6/19/2014  | 
The move to the public cloud in financial services has been slow, but economics shows it is about to speed up.
Social and Mobile: The Digital Cement
News  |  6/18/2014  | 
Social and mobile are not just means of addressing customer convenience; they can also help you “cement” relationships and hold on to your customer base.
SWIFT Seeking New CIO
News  |  6/18/2014  | 
The interbank messaging network also announced other executive appointments.
USAA and Capital One 360 Earn Highest Temkin Web Experience Ratings
News  |  6/17/2014  | 
Banks had a strong showing in this year’s Temkin online customer experience survey, with several banks earning high honors.
Confessions of a Prepaid Parent
Commentary  |  6/17/2014  | 
Banks can learn valuable lessons from the prepaid card industry.
Capital One to Change Credit Policies for Underbanked Consumers in New York
News  |  6/16/2014  | 
Capital One bank has agreed with New York State regulators to adjust its policies for the ChexSystems credit bureau to help underbanked customers open accounts.
SunTrust Moves to EMV
News  |  6/16/2014  | 
The bank said all new cards it issues will feature chip technology.
Does Your Core Platform Enable or Inhibit Superior Financial Performance?
Commentary  |  6/15/2014  | 
Banks embarking on core banking journeys can't justify the investment without making revenue generation a central part of the business case.
3 Key Upgrades to Bank of America’s New Mobile App
Slideshows  |  6/13/2014  | 
Bank of America’s new mobile app delivers improved navigation and multichannel integration for a better experience for its 15 million mobile customers.
Make the Time to Create Positive Customer Experiences
Commentary  |  6/13/2014  | 
Agent training and coaching is vital in the new world of banking.
7 Steps to Industrializing Your Operations
Commentary  |  6/13/2014  | 
In the second part of our series, we explore some steps banks can take now to realize the benefits of industrialized operations.
BlackBerry Inks Mobile Payments Deal
News  |  6/13/2014  | 
The Canadian mobile communications company will provide infrastructure for the EnStream mobile payments network.
3 Keys to the Bank of the Future
News  |  6/12/2014  | 
Three takeaways from a recent panel on how banks can stay relevant with customers in a changing competitive landscape.
Bank Loyalty Marketing: 4 Steps for Effective Cross-Selling
Commentary  |  6/12/2014  | 
The more products a customer has with a bank, the longer and stronger the relationship.
U.S. Bank Signs Up with Monitise Create To Upgrade Mobile Experience
News  |  6/11/2014  | 
U.S. Bank will be the first North American financial institution to collaborate with Monitise Create to enhance its mobile customer experience.
TD Bank Goes Social in Customer Communications
News  |  6/11/2014  | 
The bank recently launched TD Helps, an online social community that answers customer questions and provides financial insights.
Liquidity Management: Best Practices for Banks
Commentary  |  6/10/2014  | 
The world of liquidity management is much more complicated than it used to be.
Issuers Will Move 70% of Credit Cards to EMV-Chip by End of 2015, Report Says
News  |  6/9/2014  | 
Increasing fraud rates will push issuers to migrate customers to EMV-enabled cards before the October 2015 liability shift on card-present transactions, Aite Group says.
Big Data And Humanizing the Customer Experience
News  |  6/9/2014  | 
Big data and an omnichannel strategy can help banks see customers as people instead of numbers.
Ten Disruptive Tech Trends for 2014
News  |  6/9/2014  | 
Technology is increasingly changing the way business is conducted.
Digital Banking Investments Continue to Trail Behind Consumer Usage
Commentary  |  6/6/2014  | 
Some key considerations for banks pursuing an omnichannel strategy.
Financial Services Innovation in the Cloud
News  |  6/6/2014  | 
SAP and Visa are partnering seeking to simplify B2B payments and transactions between corporations and financial institutions.
Sam’s Club Becomes First Major Retailer to Adopt EMV Cards
News  |  6/6/2014  | 
Sam’s Club co-branded MasterCard credit cards will now include EMV-chip technology for improved security.
The CIO's 2 New BFFs
Commentary  |  6/6/2014  | 
Now that business is digital at its core, it's time to buddy up with the CDO and CMO
Why Industrializing Operations Could Save Banks
Commentary  |  6/5/2014  | 
In the first of a two-part series, we explain how a global business services model can cut down on operational complexities and costs.
Gartner: 25% of Top 50 Banks Will Deploy App Store By 2016
News  |  6/5/2014  | 
Bank apps are becoming more difficult for customers to find in crowded app stores and poorly organized bank websites, Gartner said.
Dutch Banks Told to Steer Clear of Bitcoin
News  |  6/4/2014  | 
The Dutch Central Bank, citing regulatory concerns, cautioned the country’s banks about doing business with Bitcoin-related organizations.
Digital Failure? Try This Diagnostic Checklist
Commentary  |  6/3/2014  | 
A checklist to help you understand -- and fix -- the causes of failure in digital projects.
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