News & Commentary
Content posted in May 2011
PayPal, Google Fire Salvos, Lawsuits Over Trade Secrets
News  |  5/31/2011  | 
PayPal files suit over trade secrets in response to Google's new NFC venture, Google says expertise comes with the employees.
Dwindling Customer Satisfaction In U.K. Hampers Banks' Ability To Cross-Sell
News  |  5/31/2011  | 
Accenture survey shows a drop in customer satisfaction and a growing willingness for customers to shop at other banks for new financial services.
Regulatory Enforcement of IT Security: Slap on the Wrist vs. Padlock on the Door
Commentary  |  5/30/2011  | 
Regulatory Enforcement of IT Security: The times demand a more aggressive approach to data security.
New P2P Payments Network clearXchange Receives A Warm Welcome From Would-Be Competitors
News  |  5/27/2011  | 
Person-to-person electronic payments solution vendors are excited for the potential that bank-owned clearXchange has for spurring adoption in the market.
Google Reinvents The Wallet
News  |  5/26/2011  | 
Google Wallet, a partnership between Google, MasterCard, Citibank, First Data and Sprint will bring mobile NFC payments to the masses this summer.
6 Ways to Secure Mobile Apps
News  |  5/26/2011  | 
As more and more consumers adopt mobile banking, hackers will begin targeting mobile devices with increasing frequency.
BofA, Chase And Wells Fargo Unveil New P2P Payments Network
News  |  5/25/2011  | 
Dubbed clearXchange, the new network will allow customers of the three banks to send payments to any email address or mobile phone number.
What do the sixth largest U.S. bank and a small credit union in Oregon have in common?
News  |  5/24/2011  | 
A scalable lending risk management solution is the secret sauce for some banks, regardless of asset size.
Barclaycard Announces New U.S. Mobile Payment Head
News  |  5/23/2011  | 
Dekkers Davidson joins Barclaycard's U.S. division to further efforts in mobile contactless payments.
Bellco Credit Union Enhances Online Features For Fast-Growing Business Banking
News  |  5/23/2011  | 
The Colorado-based credit union has seen 47 percent growth in online business banking transactions over past year.
Tipping Point for Identity Management
News  |  5/23/2011  | 
A changing landscape might inspire a wholesale revolution in identity management.
CFPB Aims To Simplify Mortgage Disclosure Process
News  |  5/19/2011  | 
The Consumer Financial Protection Bureau unveils its Know Before You Owe project, which aims to combine and simplify federally-required mortgage loan disclosure documents.
Social Media Expertise Is A Joke
News  |  5/19/2011  | 
Everyone's talking social media, but no one has all the answers. Want to reap the benefits of increased customer sentiment, transparency, trust and recommendations that social media offers? Don't worry about the ROI. Dive in and give it a try.
Bank of America Names CTO for Global Wealth and Investment Management and Shared Technology Infrastructure Executive
News  |  5/18/2011  | 
Bank of America names David Reilly CTO for Global Wealth and Investment Management and Shared Technology Infrastructure; former Morgan Stanley IT exec, will be accountable for designing, building and operating Bank of America's enterprise technology infrastructure and operations.
NCR Brings Videoconferencing Tech To ATMs
News  |  5/18/2011  | 
New ATMs positioned as bringing banks the ability to provide 24-hour personal services, reduce branch footprints.
News from 2011 SAPPHIRE NOW: SAP Announces Strategies to Leverage Relationships with Sybase and Accenture
News  |  5/17/2011  | 
News from 2011 SAPPHIRE NOW: SAP and Sybase unveil plans for combined ERP, data management solution; SAP and Accenture to partner on mobility.
Customer Discontent: Uncaring Banks Not Winning Consumer Trust
News  |  5/17/2011  | 
Corporate Executive Board's quarterly Consumer Financial Monitor report shows the masses don't feel so positive about financial institutions. How can banks beat the perception?
The Unappreciated Secret(s) of Banking Success
Commentary  |  5/17/2011  | 
The unappreciated secret(s) of banking success: If your bank doesn't have a Betty or hundreds of Bettys, it's time to change banks.
Happy Apps: Malauzai Designs Mobile Software For A Smile
News  |  5/12/2011  | 
Malauzai Software's new mobile app platform for community banks and credit unions brings analytics, gamification and social media to the equation.
Hard Hat Required: Bank Systems’ Reconstruction Site
News  |  5/12/2011  | 
Banks not planning some sort of core systems demolition soon will be left in the dust.
Visa's Digital Wallet Is An Inevitable Step Toward A Cardless Future
News  |  5/11/2011  | 
The newly-announced electronic payments capabilities might break the 'mobile wallet' concept from the realm of science fiction.
CFPB Names Its Heads Of Research, Fair Lending
News  |  5/11/2011  | 
Sendhil Mullainathan, a Harvard professor, will lead the Consumer Financial Protection Bureau's Office of Research, while former Fannie Mae staffer Patrice Alexander Ficklin will head Fair Lending.
Customers Say Branch, Online Channels More Important Than Mobile
News  |  5/10/2011  | 
The eighth annual Retail Banking Consumer Experience Index, released today by Capgemini, UniCredit and Efma, finds that customers are generally satisfied with their banks, and are turning back to branches for high-quality services.
What Bank Technology Project Managers Can Learn from the Ambush of Osama Bin Laden
Commentary  |  5/9/2011  | 
The ambush of Osama Bin Laden contained hundreds of lessons for ordinary project managers.
2 Ingredients For Mobile App-Based Banking
News  |  5/9/2011  | 
Mobile apps should be built to monitor and move money.
Deloitte's New U.S. Financial Services Head Advocates Strategic Approach to Compliance
News  |  5/6/2011  | 
Deloitte's new U.S. financial services head advocates strategic approach to compliance; Bob Contri foresees a heavy focus on Dodd-Frank compliance, the mortgage market, and data management.
As Flood Waters Rise, First Tennessee Relies On Disaster Preparedness Process
News  |  5/5/2011  | 
CIO Bruce Livesay discusses the importance of planning ahead and employee management as the bank weathers severe storms.
Don't Confuse Emerging Mobile Consumers with Obsessive Service Addicts
News  |  5/5/2011  | 
Mobile banking users fall into distinct segments with unique needs. According to Novarica's Madhavi Mantha, banks can maximize the impact of their mobile banking efforts by designing and deploying mobile capabilities that appeal to their unique customer bases.
Lack of Standards, Security Biggest Barriers to Mobile Payments
News  |  5/5/2011  | 
After the lack of industrywide agreement around how mobile payments should be deployed, security is the No. 1 stumbling block to mobile payments, at least in the eyes of North American consumers.
Wells Fargo Leads in Business Mobile Banking
News  |  5/5/2011  | 
Wells Fargo was among the first institutions to offer mobile banking to corporate and small-business customers. And it continues to build out its mobile business banking capabilities.
How to Build a Bionic Mobile App
News  |  5/5/2011  | 
We have the technology to make better, stronger, faster mobile banking applications. So what does it take to build the killer app?
The Limits of Social Media Analytics and the Need for Human Analysis
Commentary  |  5/5/2011  | 
There's significant value in having people -- not just software -- monitor social media comments.
As the Bank Turns
Commentary  |  5/4/2011  | 
Before all the memories of the crisis fade, bankers would do well to consider a recent development in the entertainment industry: the demise of two venerable soap operas.
Indonesian Bank Opens Locations Anywhere with New Core System
News  |  5/4/2011  | 
Indonesia's Bank BRISyariah leverages Temenos' T24 core systems platform to meet surging demand for Islamic banking and enable agile branch expansion.
First Citizens Bank's New Call Center Tech
News  |  5/4/2011  | 
First Citizens Bank increases its collections department's efficiency using Noble Systems' call center technology.
Smart Hires Can Improve the Customer Experience
News  |  5/4/2011  | 
Behavioral assessments built into hiring solutions improve decisions and systematically enhance the overall quality of the workforce.
How to Evaluate Your Contact Center
News  |  5/4/2011  | 
For contact centers to become more effective, banks should evaluate their contact centers from the outside in.
Social Media is a Gift for Banks
News  |  5/4/2011  | 
Organizations should have an enterprisewide social media strategy that involves marketing and the contact center.
Improving Customer Service Requires Looking Beyond the Screen
News  |  5/4/2011  | 
Banks need to get a sense of customer behaviors and pull the feedback in from the customers to find out how to better service them.
Coexisting with Financial Services Reform: Survival of the Fleetest?
Commentary  |  5/4/2011  | 
How can banks navigate the new landscape constrained by macro-economic conditions and decreases in interest revenue combined with implementation of higher fees to make up for revenue losses?
Mobile NFC Venture Isis Loses Ambition In The Face Of Competition
News  |  5/4/2011  | 
The Wall Street Journal reports that Isis, a joint mobile payments venture between AT&T, T-Mobile and Verizon, is scaling back its ambition. But did it spur innovation among traditional players and banks?
Banks Hurry Up and Wait for Guidance from CFPB
News  |  5/3/2011  | 
Even as a picture of the Consumer Financial Protection Bureau's mission under Elizabeth Warren's leadership begins to take shape, banks continue to wait for specific regulatory guidance.
Q&A: How Citi Staff Use Social Media to Collaborate
News  |  5/3/2011  | 
Bank Systems & Technology speaks to Paul Butcher, director of communications central for Citi to confirm a tip that bank's employees are uncommonly active at using social media tools for internal collaboration.
Banks Mining Social Networks with Analytics Tools
News  |  5/3/2011  | 
With the help of social media analytics tools, savvy banks including Citi, SunTrust, ING Direct and First Tennessee are listening to and gleaning useful insight from social media conversations.
Bank of America Deploys First Windows Phone 7 Mobile Banking App
News  |  5/3/2011  | 
The Charlotte, N.C.-based bank expands its mobile app portfolio with Windows Phone 7, while simultaneously releasing an iPad-specific app.
Open Solutions Brings The Apple Experience To Core Banking
News  |  5/3/2011  | 
Launch of DNAappstore and DNAcreator democratizes core banking application development and deployment for small banks.
If There's a New Twist in Cloud Computing, Will Someone Tell Me What It Is?
Commentary  |  5/3/2011  | 
Cloud computing appears to be the rage, except for the top six bank core vendors
ING Direct Makes Mobile P2P Payments As Easy As Bumping Knuckles
News  |  5/2/2011  | 
U.S.-based online-only subsidiary of ING Group becomes the first bank to incorporate Bump Technologies' API into its mobile app to enable payments.
Finding Ways to Reduce IT Costs While Replacing Lost Revenues
Commentary  |  5/1/2011  | 
Bankers should consider outsourcing records management as they consider different expense-reduction strategies.


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