Feds Lead The XBRL Charge
Regulators are pushing banks and financial services firms to use the XBRL standard to report financial data. Public companies are next.
First National Bank of Omaha consolidates its IT environment with Linux servers.
Data Takes on a Life of Its Own
Information life-cycle management is a cost-effective, manageable way for banks to organize data from creation to deletion.
When Clients Speak, Wells Fargo Listens
After graduating from the State University of New York at Albany, Danny Peltz went west and found himself in California working for a then-regional bank with a one-state presence.
Perspectives: High-Performance Contact Centers
Contact Centers Emerging technologies such as VoIP; voice- driven, self-service systems; and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction.
Told You So; Everything I Need to Know, I Learned in Kindergarten; Oops, the Dog Ate My Files; The Salary Survey; Insurance & Technology's Tech-Savvy CEOs Pod-ified; Payments Portal; The Web Services Question
EVault Offers Policy-Based Archiving; Maximizing Mortgage Leads With VoIP; Source Provides Kiosk Project Planning
Corporates’ Wishes Are Banks’ Commands
To retain demanding corporates in an increasingly competitive market, banks work to anticipate their treasury and cash management needs. Automation, integration and standardization are just the beginning.
Hurry Up and Wait
While providers begin to introduce SEPA solutions, banks are dragging their feet, vendor says.
First Things First
Study finds banks are ready to invest in innovation, but regs must come first.
Studies provide insight into bank best practices on the Web.
For Your Own Good?
Is the ability to market and cross-sell a matter of life or death? Does insight into customer preferences guarantee survival?
Getting Crafty With VOIP
Concerns about call quality, security, and infrastructure construction and management have kept some financial services organizations from investigating VOIP. But as the technology matures, that may be changing.
Banks Take Their Places on the Grid
As computing demands increase, more and more investment banks are jumping on the grid bandwagon. And as it matures, they're finding more and more uses for the technology.
Oops, the dog ate the files
By Art Gillis
The next time a large bank loses customer data, it ought to come up with an excuse that the public can relate to. So far, the news reports have focused on four large banks. Those banks spend $11.6 billion a year on technology. A good padlock at Home Depot costs less than $4.00. Buy it in China or India and it's a buck. Do the math. But if the loss occurs during the transport of data, there may even be a free solution to that problem. Thomas L. Friedman tells us the cable to
We’ve Got You Covered
Royal Bank America improves overdraft-services efficiency with BSG Financial solution.
Meriwest Credit Union gains insight into survey data with Monitor Software solution.
Search Engine Optimization
The online channel is an increasingly critical component in banks' efforts to build market share, improve customer retention and cross-sell. By utilizing search engine-based marketing, innovative banks can drive qualified traffic to their Web sites.
Remote capture is about more than just imaging checks.
Health savings accounts offer rich opportunities for banks willing and able to make the investment necessary for seamless systems integration with health insurer partners.
Evidence points to a strong need for a brick-and-mortar presence to complement remote channels.