Citi Names New Digital, Client Experience Head
Heather Cox will be responsible for implementing the strategy and execution of a common client experience and leading digital, marketing and decision management for the bank's global consumer banking unit.
Banks Offloading DR to the Cloud
Institutions such as Highland Bank are cost-effectively improving business continuity by adopting Disaster-Recovery-as-a-Service solutions.
Revisiting the Health Savings Account Opportunity
With market forces likely to drive significant HSA growth, financial institutions must refine their strategies and solutions to capitalize on the revenue potential of these tax-advantaged accounts.
The Changing Look of Banking IT Leadership
As the Anita Borg Institute awards Bank of America its 2014 Top Company for Women in Computing award, it's worth noting that Bank Systems & Technology's Elite 8 Awards also reflect the changing dynamics in banking IT leadership. Nominations for 2014 honorees are underway.
Banks Are Boring on Social Media
A report from Carlisle & Gallagher Consulting Group polled consumers on their experience with financial institutions on social media.
Improving Customer Experience Through Video
Australia’s Holiday Coast Credit Union has reduced employee travel time and improved customer experience with video conferencing that connects its head office and 14 branches.
Mobile is Now Mainstream: Report
Mobile banking features play an increasingly critical role in the consumer’s decision to switch primary banks, according to a survey from AlixPartners.
Why Bitcoin Won’t Die
Despite the headlines following Mt. Gox, Bitcoin is stronger and more resilient than it appears.
Target Seeks New CIO
Data breach last year prompts CIO Beth Jacob to resign; Target will hire interim CIO and chief compliance officer.