A New Concept for All Customer Service Departments: It's Not Business-It's Personal
It seems the gods were on my side last week. I have been known to gripe a lot about things that don't work. Now I'm singing the praises of Corporate America, but not AIG, Investment Banks, and Madoffian Terrors. This is about the customer service reps who work for Corporate America. They take a personal interest in their work as well as their "clients."
The Importance of Technology in Managing an FI's Liquidity
Technology is becoming increasingly important to financial institutions to assist them with managing and maximizing their liquidity. Once a minor element of risk execution, liquidity management has evolved-especially as regulators, policymakers and lawmakers have dealt with the current financial crisis to concentrate on market, credit and operational risks.
Resignation by Op-Ed; AIG Bonus Recipient Bows Out
It's kind of like "J'Accuse" in reverse. Instead of a writer using a newspaper to challenge the Establishment, as émile Zola famously did in Paris in 1898, we have today a bonus recipient from AIG using The New York Times' Op-Ed column to publicly resign and as a forum to criticize AIG's CEO, Edward Liddy, and the bonus payments generally as "distasteful."
A Good Thing About the Current Bank Tech Industry-Entrepreneurs Are Back
Section 3 of Automation in Banking has always been reserved for something new and different. But it is always about banking and technology. For the 2009 Edition, I opened the door wide and invited all kinds of people to express themselves to my readers. You heard of "15 minutes of fame?" My people had 15 minutes to vent. And it was exciting for this old coot who thought he had seen and heard it all.
Using the Tax Code to Punish the 'Wicked'
Maybe there is a voice of reason in Washington after all. Pres. Obama has made it clear that he does not think the proposal by the House of Representatives to tax the bonuses of bank executives at institutions receiving more than $5 billion in bailout money at 90 percent is constructive lawmaking.
Treasury Secretary Dimon?
A column on Bloomberg.com paints an interesting picture of a future without Tim Geithner as head of the Treasury. Columnist David Reilly seems to think all signs are pointing to J.P. Morgan Chase's CEO Jamie Dimon as the most logical successor to Geithner, assuming the current treasury secretary is ousted-which he just might be, considering the heat he has gotten over the AIG bonuses and aspects of the bank bailout.
Best Practices for Integrating Disparate ATM Networks Post Merger
During Q3-Q4 2008, the financial services industry witnessed a level of M&A activity not seen in almost two decades. Within the last six months, four of the top five financial institutions have merged and predictions for 2009 indicate a continuation of this trend. As the FDIC watch list grows, many banks are looking to absorb smaller, weaker banks through acquisition. Once the move has been made and the ink on the contracts dries, bank executives are faced with the practical reality of coupling