Banking Needs In-Your-Face Sales People
If you think that I'm not qualified to dish out advice about selling because I am only a technology consultant, think again. My very first business venture at age 10 went through a rude awakening that I was able to overcome for one simple reason: I learned how to sell.
NCR In Row with Former Exec Over Trade Secrets
In my usual morning perusal of news items, I ran across this post from The Bellwether Daily, a blog that proclaims itself the source of "Midwest news they seem to lose," "they" being the mainstream news media. In it, blogger Bill Sloat describes a lawsuit Dayton, Ohio-based NCR has filed against a former employee, now at Hewlett-Packard, around trade secrets. NCR maintains that the ex-vice president of the company who left NCR for HP intends
Not All Alerts Are Created Equal
By Joseph Salesky, ClairMail Inc.
In theory, alerts can be an effective customer service tool for fraud prevention, account management, bill payment and other banking functions. When executed correctly, not only can alerts increase customer service and satisfaction, they can also significantly cut costs for banks, introduce new revenue opportunities and accelerate adoption of the mobile banking channel.
Forget 'Insider Information.' I'll Take 'Outsider' Any Day
First, I should tell you I have a relationship with two ladies at the Securities and Exchange Commission in Washington, DC. It started on May 21, 1999. I initiated the relationship by sending a general letter to the SEC about who I am, what I do, and a whole lotta claims of my innocence regarding what I know and don't know about a handful of public companies. I have six letters in the file from two ladies acknowledging my disclosures. They were not form letters. Each letter had a serial number.
Equitable Bank ensures continuous availability of critical apps with Neverfail 'cloning' solution.
The Credit Crisis Has Increased Scrutiny on Trade Finance
The global credit crisis has emphasized the importance of cash management while intensifying the spotlight on corporate governance and banks' risk management practices. What new demands will corporates place on their banks in the current uncertain economic environment, and how can banks pursue growth opportunities in global trade finance?
Banks Adopting More Strategies to Court Underbanked
Automation is making it easier and more profitable for financial institutions to provide services to lower-income customers. And offerings such as check cashing and money transfers are enticing the underbanked to form relationships with banks.
Patent Issues a Growing Concern for Banks
Financial services patents are moving front and center as banks seek to protect their competitive advantage while the courts and the U.S. Patents Office wrangle over the patentability of intangible banking processes.
FSTC Eyes Records Management
With a unique focus on technology, FSTC's new initiative promises enhanced efficiency and effectiveness for banks.
Account Selection Tools: Help Prospects Make a Decision
A well-designed account selection tool not only eases the burden of choice for the prospect, it sets the tone for the overall relationship. After all, if the client has a good experience from the start, it becomes easier to sell them things in the future.
The iPhone as Enterprise Device
Well, Apple finally did it. The iPhone is officially ready to be transformed into an enterprise application. But what will an enterprise-enabled iPhone mean for banks?
You Don't Tug On Superman's Cape, So Don't Mistreat the Sales Guy
I have always empathized with sales guys. They have the toughest job in our business because they are in the front lines, often alone, their audience is the enemy, and to make matters worse, they are constantly nagged by the win or lose outcome of their efforts--nothing in between.