Success in outsourcing depends on understanding the rules of the game. Experts stress that it is crucial to consider everything from the hidden costs associated with outsourcing right on down to your own organization's CMM level.
No matter what the economists posit about logical, predictable behavior, the only thing that is truly predictable is that just when you think you've figured out customer or competitor attitudes and actions, you'll inevitably be thrown a curve.
Bank Systems & Technology Oct. 14, 2014Bank Systems & Technology's new Must Reads is a compendium of our best recent coverage of customer analytics. Learn what big data means for banks, meet Wells Fargo CDO Charles Thomas, find out how to connect with your Gen Y customers, and more.