News & Commentary
Content posted in February 2001
Call Optimization Software Helps Huntington Boost Contacts On Delinquent Loans By More Than 20%
News  |  2/20/2001  | 
An operational excellence review of Huntington Bancshares early last year confirmed what David Eyestone already knew: Its collections department could do better.
Biometrics
News  |  2/20/2001  | 
Executive Q & A
News  |  2/20/2001  | 
DeepGreen Bank, an Internet-only subsidiary of Third Federal Savings & Loan, Cleveland, hopes to win the online banking war by delivering a few products quickly.
Profitability Software Gives Account Officers 20/20 Vision
News  |  2/20/2001  | 
As technology and mega mergers become more pervasive, many banks have lost their personal touch. However, Sterling National Bank, New York, is of the philosophy that technology should enhance-not replace-personal service.
Safety Net
News  |  2/20/2001  | 
A New Deal
News  |  2/20/2001  | 
When Royal Bank of Canada recently turned over the management of its 4,700 ATM fleet to NCR, both proclaimed the $192 million, seven-year deal a milestone. But more than marking a turning point, the deal culminates a trend already under way.
The New Game In Town
News  |  2/20/2001  | 
In every high-stakes card game, there comes a time when a player has to show 'em or fold 'em.
World Briefs
News  |  2/20/2001  | 
BANK BYTES
News  |  2/20/2001  | 
Just Thinking
News  |  2/20/2001  | 
Royal Bank Turbocharges Its Data Warehouse To Speed Collections And Control Costs
News  |  2/14/2001  | 
At many banks, consumers who have fallen behind on loan or mortgage payments can still get new credit cards.
Wiring the Retail Channel
News  |  2/14/2001  | 
Since opening its Web site in 1996, Wachovia Corp. has continually sought ways to improve customer service through the Internet.
Citigroup Uses Web To Link Offerings
News  |  2/14/2001  | 
Citigroup, the conglomerate that includes Citibank, Salomon Smith Barney and Travelers Insurance, is looking to provide one-stop shopping for the entire range of financial services its disparate business units offer.
Stepping Forward
News  |  2/14/2001  | 
The House Of Bricks And Clicks
News  |  2/14/2001  | 
Last year's failure of Mortgage.com to reshape the industry in its own image hasn't slowed the push toward online origination and automated underwriting of consumer mortgage loans.
Balancing Act
News  |  2/14/2001  | 
Just Thinking
News  |  2/14/2001  | 


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