News & Commentary
Content posted in December 2011
The 'Bring Your Own Device' Dilemma
News  |  12/23/2011  | 
As more people rely on smartphones, bank IT departments will spend increasing resources to support employees' mobile devices of choice.
Banks Must Foster Small Businesses Relationships
Commentary  |  12/22/2011  | 
In order for both parties to reap maximum benefits, opportunities between a retail bank and a small business should extend beyond the traditional focus on lending.
Web Browser the Most Popular Mobile Banking Channel
News  |  12/21/2011  | 
A Javelin report finds that more customers access mobile banking via a mobile browser, though downloadable apps are gaining and considered more secure.
Banks Missing Opportunities to Address Customer Anxieties
News  |  12/21/2011  | 
The CMO Council reports that banks aren't taking full advantage of digital media channels to assuage increasing customer anxiety caused by recent financial industry turmoil.
IBM Signs Deals with Five Kenyan Banks
News  |  12/21/2011  | 
The deals are part of Big Blue's overall plan of partnering with African banks as they turn to advanced technologies to launch new services.
Staffing and Sheer Volume of Information Make for a Big Data Headache
News  |  12/20/2011  | 
New research from data monitoring company Connotate highlights executive attitudes toward Big Data.
Key to Building Bank Customer Loyalty Is Disruptive Innovation
Commentary  |  12/19/2011  | 
To build loyalty among customers and gain a competitive advantage, banks must demonstrate radical thinking and vision and provide a seamless experience across all channels, including the branch, according to HCL Technologies' Amol Shingrupe.
8 Bank Technology Trends That Will Shape the Industry in 2012
News  |  12/19/2011  | 
With IT budgets finally rebounding, BS&T identifies the eight trends that will shape tech spending in 2012 and determine banks' competitive positions for years to come.
Even Growing Bank IT Budgets Are Strained by Competing Priorities
News  |  12/19/2011  | 
BS&T research reveals that while 2012 bank IT budgets are likely to grow over 2011 levels, an array of competing investment priorities will challenge CIOs to make the most out of still-limited resources.
Tomorrow's Great Customer Experience Is Built on Today's Efficiency
News  |  12/19/2011  | 
To fuel technology innovation and improve the bank customer experience, members of Bank Systems & Technology's Reader Advisory Board say they'll continue to focus on driving down operational costs in the year ahead.
Job Cuts or Hires -- What's Your IT Department's 2012 Workforce Outlook?
Commentary  |  12/19/2011  | 
A recent survey of CIOs indicates that IT hiring across the U.S. will generally increase in 2012. But after a year of hardships, I question whether bank IT departments will be among those hiring.
Visa Europe Launches Exclusive Offers Portal for U.K. Customers
News  |  12/19/2011  | 
Online deals and discounts site allows retailers and banks to reach every Visa cardholder in the U.K.
Compliance Doesn't Have to Be Painful for Banks
News  |  12/16/2011  | 
Facing an ever-intensifying regulatory environment, banks are expected to spend more on risk management than ever before. But there is a silver lining: Many of the new standards with which banks must comply can help make their operations more efficient.
Bank Industry Rhetoric Does Nothing to Rebuild Trust
Commentary  |  12/15/2011  | 
The public's trust in banks has never been lower, says Kathy Burger. And while the negative perception might not be fair, it's a reality.
Collateral Benefits: Reducing Inefficiencies in Collateral Management
Commentary  |  12/15/2011  | 
Banks historically treated collateral management as something of an afterthought, but there are opportunities and profits for those can that get this function right.
Mind the Security Gap: Protecting Customer Data Stored on Retired Electronics
Commentary  |  12/15/2011  | 
Protecting customer data stored on retired electronics -- six questions financial institutions must ask when navigating the process of selecting a recycler for end-of-life electronics.
Isis Secures Mobile Payments Platform as It Gears Up for Launch
News  |  12/15/2011  | 
The mobile commerce venture has chosen Gemalto to secure its platform as it moves toward a 2012 rollout.
BS&T 2011 Executive Summit Report: Driving Growth In a Changing Industry
Slideshows  |  12/14/2011  | 
Participants in BS&T's 2011 Executive Summit addressed the operational, regulatory, service and marketing implications of banking's new business models and delivery channels.
2012 Treasury Services Outlook
Slideshows  |  12/14/2011  | 
Banks' treasury services offerings are being shaped by corporate customers' demands for better controls, increased access to information, and improved transparency of payments and other transactions. What is the outlook for treasury services in 2012, and what technologies can help banks improve their offerings?
Mobile Payments Offer Opportunity to Reach the Unbanked
News  |  12/14/2011  | 
Two recently launched mobile payments initiatives target migrant workers and consumers in developing countries, offering banks a possible avenue to reach the underbanked market.
Mobile Payments Preferred by Consumers for Online Purchases: Report
News  |  12/14/2011  | 
A Javelin survey released this week reports that consumers find mobile to be safer than credit cards for online payments.
John Bottega Joins Bank of America as Chief Data Officer
News  |  12/14/2011  | 
The former CDO for Citigroup and the Federal Reserve Bank of New York brings more than 25 years of experience in data management to Bank of America.
Careful What You Wish For: Community Banks, Credit Unions Challenged by Influx of New Customers
News  |  12/14/2011  | 
With an influx of new customers who are dissatisfied with big banks, smaller community banks and credit unions face new operational challenges.
Rockland Trust Turns a Triple Play With FIS Item Processing Solution
News  |  12/13/2011  | 
Rockland Trust Co. streamlines operations, gains mobile deposit capture capabilities and improves customer service by adopting a suite of item processing and related solutions from FIS.
Mobile Payments Investment to Grow in 2012
News  |  12/13/2011  | 
A Fiserv/Forrester survey found that financial institutions are looking to ramp up RDC and mobile P2P payments offerings next year.
New Zions CIO Joe Reilly Walks a Tightrope
News  |  12/12/2011  | 
Joe Reilly, recently appointed CIO of Zions Bancorp, will look to balance the needs of the holding company as a whole with the demands of the eight individual banks it serves.
ICS Risk Advisors Predicts Banks Will Face Another Tough Year
News  |  12/12/2011  | 
The risk advisory firm says banks must implement internal risk management strategies in order to overcome increased regulations and slow economic progress in 2012.
The Changing Bank Outlook for 2012
Commentary  |  12/12/2011  | 
Five tips on how banks can grow and succeed with the times.
Bank Dependence on Social Security Numbers Increases Fraud Risk: Report
News  |  12/8/2011  | 
Javelin study finds that over-reliance on SSNs for authentication puts customers more at risk.
Sunrise Community Banks Select Fiserv for Card Processing Services
News  |  12/8/2011  | 
Fiserv will provide prepaid and gift card processing for the consortium of community banks.
Commonwealth Bank Aims to Give Customers A Voice
Commentary  |  12/6/2011  | 
The bank's new crowdsourcing initiative, IdeaBank, may -- or may not -- be exactly what retail banking customers have been asking for.
Visa Global Development Head Joins Green Dot
News  |  12/5/2011  | 
The prepaid card company announced that John MacIlwaine will served as its new CIO.
2012 FinTech Innovation Lab Now Accepting Entries
News  |  12/5/2011  | 
The program, now in its second year, recognizes and helps develop new financial technology innovations.
Busting Online Banking Myths
Commentary  |  12/4/2011  | 
Two common misconceptions about online banking security may be holding financial institutions back from offering their customers the best services possible.
Rolling Out the Welcome Mat for Online Banking Customers
News  |  12/3/2011  | 
Banks can drive up their online account opening completion rates by being dilligent in collecting consumer data and actively following up with customers who don't see the process through to the end.
The Path to E-Banking Success
News  |  12/3/2011  | 
E-banking can provide banks with engaged and profitable customers. But there are many obstacles to overcome on the way to achieving those benefits.
Strict Security, Along With Convenience, Are Key to Online Banking Success
News  |  12/2/2011  | 
Providing customers with convenience while maintaining strict security measures in the online banking channel is a delicate balancing act that banks must continue to work to master.
Banks Fight Disintermediation With Personal Financial Management Tools
News  |  12/2/2011  | 
Banks must ramp up their PFM offerings to help customers realize their financial goals and to avoid disintermediation.
Carlson Tabbed to Lead BITS Security and Fraud Efforts
News  |  12/2/2011  | 
The former Morgan Stanley managing director has rejoined the tech policy outfit.
Chu Leaves Citi for LivingSocial
News  |  12/2/2011  | 
The former head of digital at Citi is now the head of merchant solutions for the daily deals site.
MasterCard and mFoundry Give Bank Customers Access to Mobile Payments
News  |  12/1/2011  | 
MasterCard has made an investment in and is also teaming up with mobile banking provider mFoundry, giving more consumers access to mobile payments and helping banks bring their own digital wallet solutions to market.
TD Bank Acquires MBNA Canada's Credit Card Portfolio
News  |  12/1/2011  | 
The move will grow Toronto-based TD's credit card business to 5.8 million customers.


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