Keeping Payments Relevant
In his 23 years at Pittsburgh-based PNC Financial Services Group ($93 billion in assets), SVP Thomas Kunz relates, the pace of change has never been as rapid as it is today -- not even when he was in charge of the bank's e-business initiatives during the Internet boom.
The Handheld Bank
As consumers' lifestyles grow ever-more mobile, they increasingly are demanding financial services on the go. To meet customer expectations -- as well as improve productivity and client wallet share -- banks are beginning to roll out mobile and wireless banking applications.
IT Asset Management: From the Data Center to the Desktop
IT Asset Management For banks, effective IT asset management is necessary for both regulatory and contractual compliance. But it also can improve lifecycle management, identify underutilized hardware and software, and reduce inventories, resulting in significant cost savings.
Ringing Out Savings
Barclays improves call center efficiency and turns cost centers into assets.
Resilience You Can Measure
Financial Services Technology Consortium and 15 banks lead effort to establish business continuity standards.
In Minnesota, where I went to college, they say there are two seasons: winter and road repair. The climate feels similar in the financial services industry, where consolidation is occurring at a pace that makes one conclude there are two seasons in banking: mergers and integration, which could be considered the industry equivalent of road repair.
Enterprise content management enables banks to distribute and act on content from virtually any source, and promises to improve productivity, cut costs and enhance service.