Now that financial institutions' contact centers have evolved from facilities that answer customer questions to true profit centers, it's critical for banks to have well-trained contact center personnel and to implement the latest self-service and voice technologies.
News & Rollouts
Mantas 4.0; Bluepoint's IMA; HSBC Deploys Bantu IM; Kas Bank Implements SunGard; Banco Penta Rolls Out TCS System
The availability of low-cost technology is driving consumer demand for high-tech branches - and banks are getting the message.
The Technology Elite: Banking’s Most Effective CIOs
A definition of the role of today's financial services CIO would have to be as complex as the job itself. Faced with a frenzy of mergers and acquisitions, demands to streamline and integrate legacy systems, compliance requirements and customer service challenges, banks' top technologists have more on their plates than ever before.
SunTrust Selects Calypso; Wells Fargo Extends Deal; TD Waterhouse/SunGard; NFCU Taps TWS; ICBA Prefers Profit
Gone in 60 Seconds
To combat the theft of users' passwords, AOL issues tokens - before banks get the chance.
Day of Judgment
And the Lord our G-d, King of the Universe, displeased at the Florida recount, withdrew His shield of protection, allowing hurricanes to ravage the Sunshine State without respite during a very important part of the election cycle.
Career Is Outstanding
It wasn't long ago that people regularly joked about how CIO really stood for "Career is over."
Panel of innovators offer a rational vision of grid computing, mobile video and other hype-happy technologies.