Now that financial institutions' contact centers have evolved from facilities that answer customer questions to true profit centers, it's critical for banks to have well-trained contact center personnel and to implement the latest self-service and voice technologies.
A definition of the role of today's financial services CIO would have to be as complex as the job itself. Faced with a frenzy of mergers and acquisitions, demands to streamline and integrate legacy systems, compliance requirements and customer service challenges, banks' top technologists have more on their plates than ever before.
And the Lord our G-d, King of the Universe, displeased at the Florida recount, withdrew His shield of protection, allowing hurricanes to ravage the Sunshine State without respite during a very important part of the election cycle.
Bank Systems & Technology Oct. 14, 2014Bank Systems & Technology's new Must Reads is a compendium of our best recent coverage of customer analytics. Learn what big data means for banks, meet Wells Fargo CDO Charles Thomas, find out how to connect with your Gen Y customers, and more.