Now that financial institutions' contact centers have evolved from facilities that answer customer questions to true profit centers, it's critical for banks to have well-trained contact center personnel and to implement the latest self-service and voice technologies.
A definition of the role of today's financial services CIO would have to be as complex as the job itself. Faced with a frenzy of mergers and acquisitions, demands to streamline and integrate legacy systems, compliance requirements and customer service challenges, banks' top technologists have more on their plates than ever before.
And the Lord our G-d, King of the Universe, displeased at the Florida recount, withdrew His shield of protection, allowing hurricanes to ravage the Sunshine State without respite during a very important part of the election cycle.
Bank Systems & TechnologyBS&T's 2014 Elite 8 executives are leading their banks to success, whether it involves leveraging the cloud, modernizing core systems, or transforming into digital enterprises.