The merger between JPMorgan Chase and Bank One will involve conversions, not integrations.
Smart is Better
Strategic outsourcing maximizes IT value in financial services.
The Domino Theory
Banks facing competitive pressure from non-banks turn to image exchange.
Citigroup develops method to manage 15,000-20,000 development projects.
BPO: Why the Hype?
Outsourcing is on the rise, even for large, complex technology projects.
Technology is playing an increasingly important role in the revived M&A market in financial services.
Contact Centers or Cost Centers?
IM, e-mail and cross-selling are among the ways banks are striving to improve service and profitability in their contact centers.
The Human Stain
Banks' human resources departments learn how to hire, provision users, set policy and develop a culture around information security.
Sealing the Windows and Doors
Dr. Mark Horvath now heads up the security planning organization for Microsoft's entire commercial sector, including financial services.
New Year, New Look
We are unveiling a new look with this issue of Bank Systems & Technology.
Laws Raise New Bulk E-mail Issues
Legitimate businesses face new state and federal anti-spam laws that took effect on New Year's Day, and they raise new issues for businesses trying to use e-mail within the letter of the law.