June 08, 2009

American Savings Bank (Honolulu) has selected Fiserv (Brookfield, Wis.) to replace its core accounting system with Fiserv' Signature Bank Platform. The new solution for American Savings includes more than 20 products from Fiserv.

The Fiserv multi-product solution implementation represents all five core competencies: processing services, customer and channel management, business intelligence and optimization, risk and compliance, and payments. This implementation is designed to bring improvements in account processing and servicing, electronic document management, risk and performance, source capture optimization, cash management, online banking and bill pay, credit processing, ATM/EFT and loan servicing. The bank hopes the new approach will help enhance customer experience.

"We are particularly interested in leveraging business process automation capabilities for account servicing, sales campaigns and referral follow-up all within one integrated platform. This helps us accomplish some of our key goals - to improve our speed in sales, improve our customer's experience and leave more time for relationship building for our employees in the branches and call center," said Rick Robel, EVP, operations and technology, American Savings Bank, in a statement. "With Fiserv solutions, we can focus on growth and service quality and make the best use of our employee's and customer's time."

ABOUT THE AUTHOR