Global banking regulators will examine whether their new rules forcing lenders to hold more capital to absorb any future losses should be simplified after criticism that they are too complex to be effective.
By Robert A. Irwin, On Deck Capital Inc. and Kurt L. Kicklighter, McKenna Long & Aldridge | March 08, 2013
Regulations are murky in defining how banks should verify customer identity when a new customer opens an account or credit line through digital channels, but best practices are emerging to help banks with customer identity verification in those instances.
By Carrick Mollenkamp and Brett Wolf, Reuters | December 11, 2012
HSBC has agreed to pay a record $1.92
billion fine to settle a multi-year probe by U.S. prosecutors,
who accused Europe's biggest bank of failing to enforce rules
designed to prevent the laundering of criminal cash.
By Kelvin Soh and Steve Slater, Reuters | December 06, 2012
expects to pay $330 million to settle a case with U.S.
regulators for breaking sanctions on Iran, the Asian-focused
bank said on Thursday, a second such penalty which could almost
wipe out its profit growth this year.
By Paul Logan, Contact Solutions | November 26, 2012
Most banks set up a contact center strategy and then leave it be, when they should be constantly looking to improve it. Here are 10 steps banks can take to optimize their customer experience with the contact center.
By Carol Stabile, Safe Banking Systems LLC | October 12, 2012
Adopting a comprehensive approach to financial crime prevention, with greater reliance on analytics tools and collaboration among banks, regulators and law enforcement entities, was the theme of ACAMS' recent AML & Financial Crime conference.
A study from research company GfK found that while a few banks have won over their customers with excellent service and benefits, others are in imminent danger of losing up to a third of their consumer clients.
Customer-centricity in a multi-channel environment and using data and analytics to know your customer better were among the major topics discussed during the first day of Bank Systems & Technology's seventh annual Executive Summit.