Capital One research suggests security concerns are delaying many business customers' adoption of mobile for corporate banking, while there is growing interest in commercial cards and self-service capabilities.
To compete with the new breed of financial services competitors, banks will have to adopt a digitally driven business model, specialize and simplify their operations, according the findings of new consumer research from Accenture.
By Glen Fossella, CTS North America | May 20, 2013
While many banks are rethinking their long-term strategy for expensive branch networks, there are steps banks can take now to reduce costs and inefficiencies in the branch while providing a better customer experience.
By Robert A. Irwin, On Deck Capital Inc. and Kurt L. Kicklighter, McKenna Long & Aldridge | March 08, 2013
Regulations are murky in defining how banks should verify customer identity when a new customer opens an account or credit line through digital channels, but best practices are emerging to help banks with customer identity verification in those instances.