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Matt Gunn

Articles by Matt Gunn

• The New Battleground in Customer Experience
  August 16, 2011
  The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.
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• Redefining the Customer Experience
  August 15, 2011
  ING Direct USA president and chairman Arkadi Kuhlmann discusses the user experience with BS&T.
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• What do Wikileaks, PayPal and Charles Barkley Have in Common?
  July 15, 2011
  When it comes to making ads, fake ads and promotional videos, it seems everyone but the banks has a sense of humor.
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• PayPal Readies Moble P2P NFC Payments App for Android
  July 13, 2011
  The California-based electronic payments service is primed to be the first to offer app-based P2P payments via NFC.
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• M&T Bank Plans to Acquire Former HSBC Data Center
  July 13, 2011
  The Buffalo-based bank will add as much as 75 jobs in western New York.
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• Chase Reaches Settlement with Customer Who Was Wrongly Jailed
  July 12, 2011
  Following national news about a man who was arrested for trying to deposit a Chase-issued check at a Chase branch, the bank and its customer work it out.
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• Regions Introduces P2P Payments for Online Customers
  July 11, 2011
  Regions Personal Pay is an online person-to-person payments service powered by Fiserv's ZashPay.
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• Man Arrested for Depositing Chase-Issued Check at Local Chase Branch
  July 08, 2011
  Chase demonstrates how not to win customer loyalty in an epic failure of customer service.
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• USAA to Eliminate Debit Rewards
  July 07, 2011
  In anticipation of lost debit interchange fees as the result of Durbin Amendment caps, USAA Bank is eliminating its debit rewards program in order to continue its more-popular free checking and ATM fee refunds.
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• How to Build a Secure Mobile App
  July 06, 2011
  While it's a relatively new channel, mobile banking is growing rapidly, and apps are emerging as consumers' mobile solutions of choice. How do you ensure your app is secure?
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• Bankers Say Risk Managment is Critical to Long-Term Growth
  July 05, 2011
  An Accenture survey reveals risk management remains top of mind for retail banks and financial services.
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• The Building Blocks of Data Center Transformation
  July 01, 2011
  The building blocks of data center transformation are automation, virtualization and cloud computing. But reinventing the data center with these technologies begins with an IT transformation.
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• Fiserv Acquires Payments Provider CashEdge for $465 Million
  June 30, 2011
  Deal aligns two popular electronic person-to-person payments products.
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• Final Ruling on the Durbin Amendment Softens Blow to Debit Interchange Fees
  June 30, 2011
  The Federal Reserve Board's final decision on debit interchange fees raises the cap from 12 cents to 21 cents.
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• Updated Federal Guidance on Online Banking Authentication Draws Criticism
  June 29, 2011
  Critics fear the FFIEC's new guidance on online banking authentication might not be enough.
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• S1, Fundtech CEOs See Transaction Banking Strength in Merger
  June 28, 2011
  The heads of the two vendors see a combined portfolio across retail and commercial transaction banking products as key advantage in merger.
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• BB&T Detects Check Duplicates with Assist from CONIX
  June 27, 2011
  BB&T leverages CONIX Systems' Dupe Detective to catch check image duplicates before they are processed, saving the bank time and money.
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• Financial Tech Providers S1 and Fundtech to Merge
  June 27, 2011
  The combined company will be called Fundtech and be based in S1's home city of Atlanta.
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• FIS Confirms Preliminary Discussions to Acquire Misys
  June 23, 2011
  FIS Confirms Preliminary Talk to Acquire Misys
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• Q&A: Oracle's Austin Trippensee Sees Regulation, Analytics Driving Data Center Trends
  June 23, 2011
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• Customer Experience Should be Simple
  June 22, 2011
  Execs across different industries stressed simplicity, consistency and respect at Forrester's customer experience conference.
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• Capital One Acquires ING Direct En Route to Becoming 5th Largest U.S. Bank
  June 17, 2011
  Deal highlights synergy between Capital One's branch footprint and ING Direct's online banking, and could reenergize Capital One's credit card business.
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• The Ingredients of an Innovative Bank Branch
  June 16, 2011
  The highly evolved bank branch is more than tacked-on technology.
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• Celent Defines the Components of a Model Bank
  June 14, 2011
  Celent to honor banks for model initiatives at its Banking Innovation and Insight Day in Atlanta.
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• BNY Mellon Introduces iPad Investment App
  June 14, 2011
  BNY Mellon Connect Mobile links customers to the bank's research and investing tools.
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