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Jim Middlemiss

Articles by Jim Middlemiss

• The Evolution of VoIP
  May 03, 2005
  As Voice over Internet Protocol technology matures, banks increasingly are adopting VoIP solutions to cut costs, improve efficiency and enhance customer service.
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• Is VoIP Ready for the Mass Market?
  July 06, 2004
  Bank of America to move to Voice-over-IP for over 160,000 telephones across the entire organization.
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• Italian Bank Adopts Linux in IT Revamp
  January 14, 2004
  Moving to open standards, BPM reengineers its branch system and integrates channels.
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• Fifth Third Stays Seven ’Steps’ Ahead of Fraud
  December 01, 2003
  Bank implements seven new fraud-detection systems to fight check and ID fraud.
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