Microsoft Customer Care Framework for the Banking Industry Revolutionizing the Customer Experience [ Source: Microsoft ]
November 2007 - In today’s banking environment, high-quality customer service can make the difference between a growing customer base and a shrinking one. To meet customer demand for fast service, banking call centers must easily obtain a comprehensive view of each customer’s information, so they can resolve issues quickly and competently. Adding to the challenge is the fact that customers are demanding more choice in how they interact with their bank. To meet this demand, banks are ....
TANDBERG Solutions Sheet: Real Time Advisor [ Source: TANDBERG ]
October 2005 - Retail banks and brokerage firms are waging an ongoing battle to find and keep the right types of customers — those with the potential to grow their accounts and assets as their life stages change. Finding and keeping these customer relationships depends heavily upon loyalty to the bank and the number of products under management. These two factors can be traced directly to satisfaction with bank staff at the local branch. Doesn’t it make ....
Customer Profile- Commerzbank [ Source: TANDBERG ]
April 2005 - "Commerzbank AG When this globe-spanning German financial services company went on a travel diet last year, it embraced visual communications and chose TANDBERG as its worldwide standard. Instead of spending time in airports, taxi cabs and hotel rooms, Commerzbank managers now summon their distant peers with the click of a TANDBERG remote control. They are also determined to make money using video. Equity and currency traders in London, Frankfurt and Singapore, for example, now ....
Customer Profile- Visions Federal Credit Union [ Source: TANDBERG ]
October 2006 - "With TANDBERG, Visions Federal Credit Union Increases Employee Satisfaction, and Offers a Higher Caliber of Services to Members Committed to managing internal growth while also providing their growing membership with superior services and educational opportunities, Visions Federal Credit Union turned to TANDBERG. The result: a cost-effective visual communication solution that brings dispersed staff together, improves morale and productivity, and provides specialized financial consultation to members in real time."
Transforming Branch Banking: Real-Time Advice in the 21st Century [ Source: TANDBERG ]
August 2005 - This special report describes the strategic value of realtime visual communication for the bank. Through our research, we have identified several banks that have successfully improved their competitive position by integrating visual communication into key customer facing business processes. We describe how banks are using video calls and meetings to achieve their business objectives. Specific benefits include achieving operational efficiencies, reducing costs, improving customer service, and ....
TANDBERG Solutions Sheet: Credit Unions [ Source: TANDBERG ]
March 2006 - Successful Credit Unions know that to compete with large banking institutions, it is essential that customer service form the foundation for all business decisions. Never has this been truer than in today’s financial services industry with the rise in popularity of branch banking within the local community. Consumer demand for accessibility, convenience and service has challenged many Credit Unions to provide the same full-service offerings at each and every branch location.
TANDBERG Solutions Sheet: Financial Services [ Source: TANDBERG ]
May 2005 - Financial Services Institutions (FSIs) have to make fast decisions and respond rapidly to changes in market conditions. Each day FSI management and personnel across the globe meet and discuss time-critical investment opportunities, client relationship issues and product/service campaigns. Unfortunately the complexity required to stay competitive continues to increase on a daily basis and decisions increasingly have higher and higher consequences. To be successful, FSIs have realized how important it is to have access to ....
TANDBERG Solutions Sheet: Banking [ Source: TANDBERG ]
May 2005 - Banking institutions can grow only if they acquire and serve their clients more effectively than their competitors. To do this, Banks are improving profitability and strengthening customer relationships by deploying visual communication strategies — from the local branch to the back office. TANDBERG’s Real-time Advisor™ provides a framework to visually link customers and employees with the right people and the right information on an instantaneous, real-time basis. TANDBERG’s Real-time Advisor provides the ....
Why Video is Strategic in Financial - By Financial Insights an IDC Company [ Source: TANDBERG ]
October 2007 - Financial Services Relationships and Communications Will Change Signigicantly Over the Next Five Years - There is compelling evidence that there is a communications technology shift in financial services that will have a significant impact on how relationships are built and maintained. This effect will be analogous to the introduction of email. Just as email completely changed the way Financial Institutions communicate with their customers, their partners, and within their organizations, the ....