Elminating Barriers to Cross Channel Enablement [ Source: Adobe ]
October 2007 - Find out how your organization can achieve alignment, continuity and productivity across channels by automating processes that support multichannel interactions in the Webcast.
Financial Firms are Listening: Customer Demands are Driving Cross-Channel Enablement [ Source: Adobe ]
May 2007 - Discover how cross-channel enablement can improve customer experience and provide financial institutions with efficiencies through simplification and automation in this report based on a survey conducted by Forrester Consulting.
CashEdge 2007 Consumer Online Banking Study [ Source: CashEdge ]
September 2007 - CashEdge, a provider of innovative online financial applications for banks, credit unions and wealth management firms commissioned its second annual Consumer Online Banking Survey to examine the online banking behavior and preferences of consumers. The survey focuses on: • Consumer interest in online banking services; • Demand for immediate services, e.g. online account opening and funds transfer; • Frequency and preference of online banking usage as compared with branch; and ....
Profit From Your Online Channel: Acquire Profitable Customers with an Integrated Approach to Real-Time Account Opening & Funding [ Source: CashEdge ]
April 2008 - The online channel is increasingly becoming the most important tool available to financial institutions for the acquisition of new, profitable customers. "Profit From Your Online Channel: Acquire Profitable Customers with an Integrated Approach to Real-Time Account Opening & Funding," discusses how financial institutions can successfully implement an instant account opening and funding solution to help cost-effectively maximize customer acquisition, improve customer experience and increase new account close and funded rates to 60+ percent. ....
Indian Bank Reaches Masses with Biometrics [ Source: Diebold ]
October 2007 - Diebold’s biometric ATM enabled Indian Bank to reach out to the unbanked population using technology that analyzes and measures unique biological characteristics of customers, and provides voice instructions that guide customers through their financial transactions.
ATM Fraud Prevention [ Source: Diebold ]
March 2008 - In a climate of increased ATM fraud and threats, financial institutions can no longer afford to take a reactive approach to detecting and preventing fraud throughout their ATM networks.
Adoption Marketing for Deposit Automation [ Source: Diebold ]
October 2006 - Financial institutions seeking to realize the full potential of their self-service terminals are exploring deposit automation technology.
Playing Defense: Trends in ATM Attacks [ Source: Diebold ]
October 2007 - There are a number of best practices that need to be implemented to improve the overall security – and operational efficiency – of the ATM industry. ATM vendors and deployers alike should have a need for, an awareness of, participation in and implementation of security-related industry standards. Prompt and diligent attention should be given to fraud trends and new attack methods reported by the press, law enforcement and ....
A Roadmap for the Future -- Creating new value for the self-service channel [ Source: Diebold ]
October 2006 - As financial institutions begin to rationalize their self-service channel for the realities of the future, the first challenge will be to define the role that the ATM will be expected to play within the complex retail delivery environment that is the new reality.
U.S. ATM Transaction Volumes -- The Story Behind the Numbers [ Source: Diebold ]
October 2004 - Average ATM transaction volumes have traditionally been the barometer for evaluating ATM performance. Perhaps it is time to look to new ways of evaluating ATM performance.
Diebold's RemoteTeller System Not So Remote [ Source: Diebold ]
October 2004 - Johns Hopkins was the first credit union in Maryland to install Diebold’s RemoteTeller System, and has become a prototype for potential RTS buyers.
Self-Service Outsourcing: A Closer Look [ Source: Diebold ]
May 2008 - Banks, credit unions and other ATM owners are outsourcing their entire self-service channels at a rate of nearly $2.5 billion annually. To understand the trend toward outsourcing, it’s important to understand the backdrop against which many banks and credit unions have been operating.
ATM Fraud and Security [ Source: Diebold ]
October 2006 - This white paper contains a comprehensive overview of ATM fraud, security and customer safety issues facing the self-service industry. It describes fraud techniques and introduces management practices and devices designed to keep ATMs secure.
Advanced Skimming Detection [ Source: Diebold ]
October 2007 - Card skimming has become one of the most prevalent crimes against ATMs in the world, costing millions of dollars to financial institutions and card holders alike. Skimmers are fraudulent devices that criminals attach to an ATM card reader in order to record information stored on the card’s magnetic strip. Diebold has engineered new, advanced skimming detection technology that adds another level of security to the ....
Deposit Automation: Delivering on the Promise of Lowering Channel Costs by Enhancing the Self-Service Deposit Experience [ Source: Diebold ]
October 2006 - Diebold anticipates a fundamental change in the way financial institutions and their customers will view and use the self service channel. New technologies and the enhanced utilization of existing technologies driven by the passage of the Check Truncation Act, will power the increased utilization and effectiveness of the self service infrastructure.
Deposit Automation: Best Practices in Screen Development [ Source: Diebold ]
March 2007 - Deposit automation is gaining momentum in the global marketplace. Many institutions are piloting or deploying advanced deposit terminals. Eliminating the envelope benefits financial institutions through lower processing costs, transaction migration to the ATM, and increased customer satisfaction. Research analysts are already reporting these benefits are real and predicting a surge in deposit activity that will drive increases in overall ATM transactions in markets that adopt ....
Digital Security Threats [ Source: Diebold ]
February 2008 - Digital security threats attempt to compromise the ATMs operating system or violate the integrity of transaction-related data. Mitigate the vast business risks associated with these types of threats by leveraging Diebold’s multi-layered digital security defenses.
Differentiated Branch in Banking Staying Ahead of the Competition [ Source: Microsoft ]
November 2007 - Despite the emergence of the Internet, ATMs and other technologies, the majority of banking customers still pay in-person visits to their neighborhood branch. Recent surveys from the research group TowerGroup have found that, despite the wide availability and popularity of electronic access to bank services, a substantial majority of customers still typically visit their branch at least once a month to conduct business in person. To justify the expense of maintaining branches, banks are seeking ....
Unified Communications and Collaboration for the Banking Industry Pervasive Capabilities for Where and How People Work [ Source: Microsoft ]
November 2007 - In the new technological workplace, the focus is on the work, not where it is done. Individuals come together to solve problems, develop plans and embrace opportunities. In the past, this usually required people to be in close physical proximity; in the new world of work, collaborating no longer requires that individuals are sitting in the same room, branch office, loan center or even in the same country. It also no longer implies that they ....
Industrial Bank Selects Good Technology for Secure Mobile Computing [ Source: Motorola Good Technology Group ]
January 2007 - Despite 70 years of success providing banking services to consumers and businesses in the Washington D.C. area, Industrial Bank’s key employees had no way to access their e-mail accounts or calendars while they were out of the office. Read this case study to learn how Good™ Mobile Messaging helped the bank achieve its goals for years to come.
FROST & SULLIVAN COMPETITIVE RANKING REPORT [ Source: Motorola Good Technology Group ]
January 2008 - In this paper, Frost & Sullivan has detailed leading mobile solution deployments, products in development and new product features and modifications for leading solution vendors in the mobile enterprise space. All solutions were then compared, evaluated and ranked based on parameters considered as critical in the implementation of a wireless enterprise solution.
MANAGING THE MOBILE ENTERPRISE: A Guide for Creating Effective Enterprise Wireless Strategies [ Source: Motorola Good Technology Group ]
May 2007 - Wireless access to enterprise information is going mainstream. However, while the groundswell of enthusiasm for wireless access is coming from the bottom up, the management of wireless access needs to be driven from the top down. Learn how you can build a solid wireless strategy for your organization.
TANDBERG Solutions Sheet: Banking [ Source: TANDBERG ]
May 2005 - Banking institutions can grow only if they acquire and serve their clients more effectively than their competitors. To do this, Banks are improving profitability and strengthening customer relationships by deploying visual communication strategies — from the local branch to the back office. TANDBERG’s Real-time Advisor™ provides a framework to visually link customers and employees with the right people and the right information on an instantaneous, real-time basis. TANDBERG’s Real-time Advisor provides the ....
Customer Profile- Visions Federal Credit Union [ Source: TANDBERG ]
October 2006 - "With TANDBERG, Visions Federal Credit Union Increases Employee Satisfaction, and Offers a Higher Caliber of Services to Members Committed to managing internal growth while also providing their growing membership with superior services and educational opportunities, Visions Federal Credit Union turned to TANDBERG. The result: a cost-effective visual communication solution that brings dispersed staff together, improves morale and productivity, and provides specialized financial consultation to members in real time."
Why Video is Strategic in Financial - By Financial Insights an IDC Company [ Source: TANDBERG ]
October 2007 - Financial Services Relationships and Communications Will Change Signigicantly Over the Next Five Years - There is compelling evidence that there is a communications technology shift in financial services that will have a significant impact on how relationships are built and maintained. This effect will be analogous to the introduction of email. Just as email completely changed the way Financial Institutions communicate with their customers, their partners, and within their organizations, the ....